Premier Inn Bournemouth Westbourne Hotel

Food was fantastic and saff very friendly and helpful.

Checking in took half an hour as they didn’t have enough staff. They couldn’t run the bar and have staff at check in. My duvet was stained and too small to cover two sleeping adults. There’s no way to call reception from your room, you have to look up the hotel number and call through their booking service. When I did get through to reception a rude man said if I wanted a big enough duvet I should have asked for one when I booked the room. The mixer tap only allows scalding water into the bath or shower and as there’s no way to contact reception from your room no chance of getting it fixed. I haven’t braved breakfast yet but given the general penny pinching attitude and understaffing I’m not expecting a quality experience

I've stayed at this Premier Inn twice now for 6 days each stay. The receptionist Jeanette was lovely on both occassions and couldn't be friendlier. The rooms themselves are on the small side. The dealbreaker for me was the air conditioning units in both rooms - they are extremely NOISEY. There is no option to open the windows so you have to rely on the air con but the noise is very, very loud. The units gargle and gurgle all night long and switch off when they fancy. The extractor fans in the shower rooms are also very poor. The fans have power and they whirl around but they don't actually clear the steam one bit. The fan units were also filthy, in the rooms for my 2 separate stays. Even with the air con switched off, you can hear the noise from the neighbouring rooms if they are using their air con. When I say loud, I mean they are so loud they wake you up! The hotel knows their shower room air extractor units aren't up to the task as each shower room I experienced had a warning sign to not keep the shower room door open because the steam activates the fire alarm. During my first stay here there were multiple 'false alarm activations' so I presume all the rooms are as bad as the 2 I stayed in. The air con and extractor fans seem to be an afterthought at this PI. My advice is to pay the extra and stay down the road at Premier Inn Westcliff, where the air con isn't so terribly loud and the steam from a short shower doesn't linger for hours after the event. Shame on Premier Inn for ignoring the facilities like this - they are obviously aware there are damp and mould issues in their shower rooms at this hotel but choose to continue to rip customers off.

Get there early if you want to park in the car park. The car park is run by a separate company and you only get 10 minutes to find a space & check in. After that if the car park is full and you don't leave before 10 minutes you get an £80 fine. There are roads nearby that you can park free until 10am or 24 hours a little further on. When we arrived the car park was full and we waited ages at reception for someone to come, which made what should have been a relaxing stay a real worry as now we wait to see if we get a parking fine.

Totally disappointed. Lack of staff, no self check in. Very small room that needs a deep clean and bathroom refurb! Bathroom fan didn’t work and many sockets were loose/dodgy current, wouldn’t charge phone! Kettle fitted through shelf in front of mirror. Generally unclean!!

Check in was quick, staff were all lovely, room was big and very clean. We would definitely stay here again. One of the best Premier Inns we have stayed in. Only downside was not enough parking spaces to park onsite, but staff soon helped us with advice on where to park close by.

Stayed here overnight whilst visiting bournemouth. It’s an okay premier inn the staff are friendly and helpful, but, the rooms are tired and out dated. The most annoying thing about this hotel is that it’s advertised with parking but good luck, the car park probably caters for less than 10% of the rooms available so you end up parking a good ten minute walk away.

Dave on the front desk and Sonya were excellent and very helpful. Both extremely professional and friendly. They got us in for a late dinner after a long journey and made us feel very welcome. Thanks 😊

The breakfast restaurant was welcomimg and provided a calm atmosphere where i had a great choice of breakfast and the hot one was cooked to order. The front of house guy Steve wad amazing and very friendly. Definitely coming again.