Guest User
January 6, 2024
I arrived at the hotel in the evening when it was dark. The doorbell rang for a long time before someone came to check in. Then I was given two pieces of paper with directions and asked me to find a room across the street. The room I stayed in was across from the front desk where I checked in. A big road. I asked him if he could show us the way, but he said no. I said why your service is so bad, and he said you don’t have to stay here. Then I think about it, it’s so late. If I don’t live here, where can I live? I took my child with me, and it took the two of us a full 15 minutes to find it after walking around in circles. When I entered the room, I saw that the facilities were relatively old, especially the curtain opening in one of the rooms was very large. I took a photo and then negotiated with them. I said that such a large curtain opening would make it impossible to rest at dawn tomorrow morning. Can I change a room? Ctrip was more enthusiastic about coordinating this matter, but in the end the hotel disagreed. Can I check out early if I ask? I stayed here tonight and I have two days left before I want to check out, but the hotel doesn't agree either. In the end, I really couldn't rest after staying for two days, so I gave up the room fee for the last day and switched to another hotel. At that time, I also thought that I should go to the local government department in Melbourne to complain, but I didn’t know how to complain?
Let’s talk about this room again. Except for the large opening of the curtains, at four or five o’clock in the morning (Melbourne time), the daybreak is relatively early, and then the inside of the room is as bright as the outside, making it impossible to sleep. The dishwasher in the room was also out of order. When I contacted the hotel, the staff pressed the button a few times and nothing happened. Finally, I asked for some pieces of cloth to cover the broken curtains and openings. The staff impatiently brought the cloth, threw it away and left. I spent 1,356 yuan per day (a total of 4,097 yuan, and later Ctrip reimbursed me a total of 400 yuan). It was really depressing to get such service in a foreign country. We strongly advise Chinese people not to be fooled! Don't be fooled!
Original TextTranslation provided by Google