Premier Inn Maidenhead Town Centre

Friendly staffs, clean and quiet hotel, nice but less parking

The hotel is clean and comfortable. The location is in downtown that it takes a few mins walk to my exam center. I have one suggestion that if they can have a small gym room, that will be even better.

Had a quick 2 night stay at Maidenhead Town Centre. 2 adults, 2 kids - so I was checking underneath everything to see they hadn’t dropped anything. Found what was probably a used bag of c0ca1ne. Now, I’m not naive enough to think that no-one does coke in the rooms but I sure as hell expect rooms to be cleaned properly afterwards; before you offer the rooms out as a “family room”. This is not even remotely acceptable. Furthermore, when I challenged staff on the matter and complained, I was offered to have my breakfast refunded. That is an insult I refused. The aircon was also faulty, on account of a busted up panel. I was offered to change rooms but given we’d been travelling all day, had got comfy in the room and unpacked a bit, I kindly turned down this offer after it had been switched on remotely by reception. The tv didn’t work either. I was told the bag wasn’t picked up because they use robot hoovers now. Weak excuse after weak excuse. Adding up to awful customer service, really awful - especially from Elvis I’m afraid to say. Chris, doing the breakfast, was fantastic however.