My poor rating is:
I stayed 3 nights for o er $1000. It was during a very cold snap and my room was in the low 60s and the heat and Auto did not work on the thermostat so the room stayed low 60s all night which I was not prepared for.
First night was sleepless and cold and maintenance came to the room twice stating they fixed the thermostat but it was not.
Second night was again super cold, uncomfortable, and sleepless, and maintenance is not available when I realize the issue at 11 o’clock at night.
so after two nights of sleeplessness due to the cold, I spoke to the manager after I sent him an email and he offered to have it fixed again which I had no faith in after the two failed attempts or to switch my room.
Since it was the third night, and I had comfortably moved into the room, and the weather was warmer, I declined the offer to move.
The gym literally laughed at me.
Other staff was fantastic and helpful.
The lobby was decorated beautifully for Christmas.
Two of three breakfast were fantastic.
The towels were super stiff and uncomfortable, I would never have them in my own home, so expected a bit nicer Than sandpaper at a hotel at that cost.
Location and proximity to the Riverwalk, which was hosting a blues festival was also fantastic and walkable.
Having stayed at this line of hotels previously and absolutely been nothing but satisfied. This was an incredibly expensive and disappointing experience.