I went to my room turned on the heat, it was cold out. After heading to get some dinner I returned, the room had no heat. I went back to the service desk where Christian a nice young man helped me. He moved me to a different room, the fan worked, no heat only AC, I went back to the front desk. Christian upgraded me to the SUITE, and it was sweet, with a KING bed and Jacuzzi bathtub to warm up from the almost 45 minutes of trying to get a warm room. They made it right and the tub was amazing! Thank you! The breakfast here was pretty good too.