Tangerang City Hotels with Breakfast

“Good for a Transit Stay, but the AI-Driven Service Needs Work” I booked this hotel mainly because of the reviews mentioning the good food and free pick-up/drop-off shuttle service. Communicating with the hotel before check-in to arrange the shuttle was easy through the hotel’s WhatsApp number, which I found on Trip.com. Upon arrival, I noticed that the hotel seems to cater quite heavily to Chinese visitors. There was a line of Chinese guests checking in, and one of the front desk staff spoke Chinese fluently. Some of the notices around the hotel were also written in Chinese, presumably Mandarin. Check-in was smooth, and the front desk staff was nice and helpful. However, I was informed that I needed to install an app to use various hotel services during my stay, including the digital room key and room service. While this may be convenient for some guests, I personally found it a bit of a hassle at the time. The installation itself took some time, followed by an explanation of how to use the system. The food was average, with a reasonable selection of options. However, the refilling of some items was rather slow. For example, the milk for the coffee machine ran out and was not replenished promptly, and at times there was no cook available. The room itself was nice and spacious. One thing I particularly liked was the layout, with the washing area located near the entrance. The toilet unit also looked new. Unfortunately, the towels looked rather shabby and could use an upgrade. Complimentary bottled water was available upon request, which was a nice touch. One of the biggest downsides for me was the lack of a telephone in the room. All service requests have to be made through the app. I had to communicate with an AI chatbot, but the chatbot would often instruct me to go downstairs and confirm the request with the reception desk anyway. I found this rather confusing and wondered what the point of the AI system was if I still had to speak to a staff member in person. It seems the hotel is trying to adapt to AI and reduce the need for human staff, but the system does not seem to work effectively yet. In my experience, it actually added an extra step rather than making things easier. This was especially noticeable during check-out. There was only one front desk staff member, which was surprising. He was very patient and did his best to serve everyone, but the hotel really could have used more staff at that time. As a result, the line became quite long. Had I been informed during check-in that I could simply use the self-service machine to check out, I could have avoided the queue altogether. The location is in the CBC area, although finding the hotel felt a bit like navigating a labyrinth. It wasn't the easiest place to locate, especially for a first-time visitor. Overall, I would say you get what you pay for. For a one-night transit stay, the hotel was acceptable, especially with the free shuttle service and spacious room. However, the hotel could significantly improve its service by having more human staff available and making its AI-based system more practical and user-friendly.

Stayed here for a business trip. The facilities were pretty average, not what I'd expect from a hotel of this caliber. There were no USB outlets, and no power outlets under the desk for working. On the plus side, the staff's English was excellent, and it's quite close to the airport. The hotel has a convenient direct link to the mall, but the mall itself was just okay – a bit chaotic and not very high-end, more like a market, so not great for shopping.

Excellent! It's very close to the airport and offers a shuttle service. Rooms on the right side facing the road can be a bit noisy, as Indonesian motorcycles are loud from morning till night. So, from my second stay onwards, I always requested a room on the left side, which is very quiet and ensures a good night's sleep. The breakfast also has a wide variety of options suitable for Chinese palates. I really hope I can come here for a vacation someday instead of just a business trip. Even for business, it's great, perfectly avoiding city center traffic, and the hotel's ambiance makes you feel like you're on holiday!~ (￣▽￣～)~

⭐⭐⭐⭐ 4/5 - Spotless, Great Location & Amazing Service! Had such a wonderful stay at Citadines West Jakarta! 😍 🧼 Cleanliness: 4/5 - The room was so clean and cozy, felt fresh the moment we walked in. 📍 Location: 4/5 - Super strategic in West Jakarta! Easy to reach malls, and the airport ✈️ 🍽️ Breakfast: 5/5 - So many varieties and everything was delicious! Loved the selection 😋 But the BEST part was the service! 💛 From the smooth airport shuttle pickup 🚐 to every single hotel staff, everyone was so kind and helpful. We arrived for a late night check-in 🌙 and the front desk still greeted us with the warmest welcome and made everything so easy. Really felt taken care of. Will 100% come back again! Highly recommend 🙌 #CitadinesWestJakarta #Citadines #JakartaHotel #HotelReview #BreakfastGoals #StaycationJakarta #CleanAndComfy #GreatService #TravelIndonesia

This airport hotel is actually named D'prima Wellness Center. It sells sportswear for golf and provides room and accommodation for tourists and passengers on transit. It is located next to Pelita Air check-in counters at Cengkareng Terminal 3. To reach D'prima Wellness Center, enter Gate 4 to the Departure Hall after exiting the Arrival Hall, going up the external escalator and walking for less than a minute. Look for Yoshinoya Restaurant which is on the right of D'prima Wellness Center before arriving at the double-level airport hotel. Toiletries are limited to toothpaste, toothbrush, towel, body wash and shampoo. Breakfast starts at 6 am. Before that, breakfast packs are being prepared near the reception for guests who have paid for room packages with free breakfast. So, I eat breakfast at Bangi Cafe on the left of the hotel before I check-in for my Pelita Air flight back to Singapore by 5.20 am local time.

I had a great stay at Zest Airport Jakarta. The hotel is very close to Soekarno-Hatta Airport, making it a perfect choice for transit travelers. The free airport shuttle was convenient and punctual, which made my journey much easier. The room was clean, comfortable, and had everything I needed for a good night’s rest. The price was also very affordable compared to many other airport hotels. Most importantly, the reception staff were extremely friendly, welcoming, and helpful throughout my stay. I highly recommend this hotel to anyone looking for a comfortable, budget-friendly stay near Jakarta Airport. I will definitely stay here again!

This hotel's location is very strategic for transit passengers, especially for Umrah/Hajj pilgrims. Regarding cleanliness, the carpet should be replaced with a new one to avoid the musty smell. For facilities, there's no elevator to the rooms, which can be a bit challenging if guests have a lot of luggage. Overall, the hotel staff's service is excellent and friendly; they even escorted me to the check-in counter. Thanks!

The hotel is pretty good, the service is friendly, and the breakfast is decent. I'd consider staying here again for my next business trip.

The room was a bit small, but it was a good value for the price. They offer a free shuttle service, which is convenient for getting to the airport. The service was quite good, although rooms further inside might be noisy due to the air conditioning units.

It was pretty good tho the room it self seems old but the lobby and restaurant was nice. The people there also very helpful and accommodating.