Hat Yai Hotels with Breakfast

This was my first time staying here, and I came with my two daughters. We really liked it; the beds were super comfortable. However, the room layout was a bit odd, and the toilet paper holder in the bathroom was quite hard to reach. The towel rack was installed inside the shower, which was unusual. Also, the light switches were a bit confusing to operate. Overall, the room was good. The restaurant's buffet line was quite small, and the seating felt too cramped. The outdoor seating area was so close to the pool that the floor was constantly wet. I saw several people slip and fall. They should definitely put down non-slip mats around the pool area to prevent accidents. Regarding service, there should be staff monitoring the outdoor poolside seating during breakfast, asking guests if they need anything and ensuring their safety. For the sauna, there should be clear instructions on how to use it, as some guests might not know, as well as clear opening and closing times. The operating hours or temperature settings should be standardized (and not placed where guests can adjust them, as this could damage the equipment). As for the fitness center, it should open earlier, perhaps at 7:00 or 8:00 AM. There's also a bit too much equipment, making the room feel small and cramped, especially if multiple guests are using it at once.

I checked out from the hotel some time after 8am, and upon inspection of the room, their housekeeper and front desk accused us of stealing their one of pool towels. On the first day of our stay, they had indeed provided 2 pool towels, which we had used and had been taken by their housekeeper during housekeeping. However, they only provided 1 pool towel yesterday, but we did not request any extra since only one of our members went swimming. In the end, they charged us 350 baht for stealing/losing their pool towel, even though they did not provide the complete set of 2 in the first place. Before I checked out, I also witnessed the group in front of me who were also accused of stealing their towel, which they were charged 100 baht. The group insisted that they had even brought their own towels and never used the hotel’s, but were nevertheless forced to pay the compensation fee even because we had no proof that the housekeeping did not provide the complete set in the first place. I strongly suspect that we were being scammed by the hotel staff on this, because this is a relatively decent and nicer hotel, and proper guests were staying here. There’s absolutely no reason for any of us to be stealing their towels. If I couldn’t even afford a towel, I would not be staying here at all. And if it had only been us falling victim to this, my suspicions would not have been this strong but it is too much of a coincidence for both groups to be accused of stealing their towels. On an additional note, they were not even able to provide a complete set of towels for us 4pax when we called to request, because there weren’t enough to go around (according to them). They could’ve also easily use this against us and accuse us of stealing the bath towels too, and we would not have been able to prove ourselves either. My only mistake was not requesting a receipt for the compensation fee that I had to pay, but I don’t think it would’ve made much of a difference. I have lodged an official complaint anyway via Trip to hopefully prevent future incidents. Just want to put this out here to warn others who are considering staying here in the future. Avoid if you don’t want to ruin a nice hotel experience by leaving with a sour taste in your mouth. Truly a shame that the level of service and integrity of the staffs did not live up to the standards of the hotel.

This hotel located in Songkhla is very new and fairly clean. Not much complain to be honest. However, it is very hard to book Grab or get a taxi here as it's rural area and quite a distance away from Hatyai. Lucky for us to meet a friendly Grab driver since Day 1 and has been always asking him to fetch us personally. If not, it will be so much of a trouble concerning how to travel out from this hotel to Hatyai or back to Airport.

We booked family suite room and standard twin room but both rooms located in different building respectively. Not convenience to meet up. This hotel are suitable for those event planned. Cleanliness and services are good.

This was just a transit stop on my way from Malaysia to Southern Thailand. The room was quite comfortable, had a balcony, and the bathroom design was practical. Breakfast was decent, and for the price, it was acceptable. It's very close to the long-distance bus station, and there's a mall and restaurants nearby.

The hotel's location and customer service were great. However, there were a lot of mosquitoes in the room, and a strong smell coming from the drain. The bathroom in the room was quite unappealing due to the sewer smell. I hope you can address these issues. Other than that, everything was fine.

Review: Modern, Spacious, and Functional Stay The Good: • Contemporary Design: The room has a lovely, minimalist aesthetic. The combination of light wood finishes and the wood-textured accent wall in the bathroom gives the space a warm, ”homey” yet professional feel. • Ample Space: Unlike many standard hotel rooms, this one feels very breathable. There is a massive amount of storage in the built-in wardrobes and plenty of desk space, making it perfect for digital nomads or long-term travelers. • Well-Equipped Bathroom: The bathroom is a highlight. I appreciated the separate glass shower partition and the inclusion of a bidet sprayer. Having a proper water heater unit in the shower ensures a consistently warm experience. • Comfortable Layout: The seating area by the window is a nice touch for morning coffee, and the AC unit is well-positioned to cool the entire room effectively. Verdict: A solid choice for anyone looking for a clean, modern, and spacious room. The large desk and storage make it much more functional than a typical cramped hotel room. I would definitely stay here again.

Located a short distance from night market or eateries, as long as guests are aware that clocking minimum 500 steps before you find eateries. Hotel has cafe that serves food and drinks too. Ambience is pretty good. Room only has 1 bucket in washroom to throw rubbish. A little inconvenient. Room uses yellow light. Reception area has hotel souvenirs for sale too! Hotel staff are courteous and helpful in helping us locate local markets which we wanted to visit.

I would like to propose a new approach to the booking process. Regarding bookings, since I am using a Diamond-tier account, when I make a reservation for a guest or anyone else, it is not necessary for me to know the guest’s name at the time of booking. What matters is the booking number that we present. The guest who checks in can simply use their own name, as long as it matches their ID card or passport, that should be sufficient. There is no need for us to contact or disturb the guest just to ask for their name, especially since sometimes the booking may be made up to 12 hours in advance. Therefore, I would like to suggest that we improve this process by applying a Kaizen approach. Nowadays, we should prioritize convenience in the booking process. Booking should not require the guest’s full name in advance. I would also like to raise another point. In the airline industry, passengers can complete online booking and even online check-in, despite having very strict security systems. However, in the hotel industry, I do not understand why online check-in is still not fully implemented. Why is that? If you want, I can help you make this sound more persuasive (for a meeting or proposal) or shorter for LINE/chat 👍

The room is clean, the air conditioner is cool, but the TV and the kettle have problems and can't be used.