Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Dec 14, 2025
Guest User
Always a very pleasant stay after our annual tradition of seeing the Cleveland orchestra Christmas program. Service is always top notch along with location and a nice breakfast. Will stay there every chance we can.
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Price per night from:BRL 836
Posted on Oct 23, 2025
catsanddogs
The hotel is in a good location, the surrounding facilities are complete, the travel and dining are very convenient, the hotel is clean and tidy, antique, the front desk service is very intimate, we arrived in the morning, waited for a man to let us stay, thank you very much.
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Price per night from:BRL 759
Posted on Jan 8, 2024
Guest User
It's very convenient in a university town, but it's very inconvenient when traveling.
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Price per night from:BRL 950
Posted on Jan 15, 2021
HAIHUA
Except for the location, nothing else deserves the word Renaissance.
Hygiene: dirty and poor
Room: small
Charge: Expensive
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Price per night from:BRL 735
Posted on Mar 7, 2026
Guest User
The hotel overall cleanliness was good but the bathroom sink was running white colored water which made us reluctant to use the sink. The shower head was also really dirty and the water that came out was a bit white also. Good thing there was a kitchen sink and the water was clear. But we had to use the only shower in the room. The maintenance guy came to fix the water issue but it wasn’t fix when we went back to the room.
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Price per night from:BRL 520
Posted on Feb 18, 2026
MC088
Hotel is in the edges of Cleveland downtown on the second floor of a mixed use building. Relatively convenient location but not very walkable.
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Price per night from:BRL 713
Posted on May 14, 2025
Sinead Mcdonnell
Easy check in, very friendly, helpful check in staff. Lovely room, large comfy bed, good bathroom, great shower.
Somewhat disappointed by very limited on site Mexican restaurant food & it was quite poor in terms of portion and lacked any real flavour.
We had issue with getting bed made up and asked on 3 different occasions over our 3 night day. Jen on reception promised it would be done for out return to hotel in afternoon but sadly it was not and in spite of her further requests it was never done.
On check out when I told her it still hadn’t been done she agreed this was not good enough as she had been assured by housekeeping it would be done previous day.
Jen said she was sending 30,000 points to my Marriott account to compensate for our disappointment and they would show up within 48 hrs. That was 28 April , it’s now 14May and still nothing………
I really expected much better from a hotel of this standard. Westin you have let the Marriott group and us down. You really need to deliver on your promises.
So disappointed ☹️☹️☹️☹️
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Price per night from:BRL 554
Posted on Oct 20, 2022
YUCHI
Cleveland, a beautiful city on the edge of the Great Lakes, accidentally saw a lot of tigers in the Year of the Tiger. The hotel is big and clean, and the breakfast is standard American breakfast.
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Price per night from:BRL 543
Posted on Jan 21, 2026
Guest User
This hotel is aging, but the location is amazing! We traveled to Cleveland for my son's birthday trip to a Cavs game. Upon arrival, the valet was extremely congested. No one came out to welcome us or anything so I thought all the valet were out parking cars. Instead, three of them were inside, laughing and talking. There was no mention of cost anywhere, so I was very surprised at the $50/day charge upon checkout. Considering it took them an hour to bring my car back to me upon check out, I would say that charge is VERY exaggerated. When we went to check in, I was surprised that they needed a credit card to hold $200 on. I prepaid and expected they would need a card on file, not to hold funds. Anyway, our first room seemed nice. It had an amazing view of Rocket Arena. But, I decided to rest a minute and when I looked at the ceiling, it was falling apart!! This was something I decided to give a pass on, considering the age of the building. However, when I got up to shower and there was a huge clump of long brown hair on the wall, that was too much for me. I went to the front desk and they were very nice about the issue and quickly moved us to another room. The rooms are basic. There is an armoire with an iron, two bottles of water, a coffee maker and coffee and a mini fridge. The televisions in the rooms are very large, that was nice. Check out was easy, just a lobby full of people all waiting for their cars to show up! The only other thing I can say is that I paid for a supreme room through Trip and was only given a standard room. So, there must be a miscommunication between Trip and the hotels. Be wary...
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Price per night from:BRL 484
Posted on May 23, 2025
Franc1s
The staff was incredibly kind and helpful — when I arrived soaking wet from the rain, they immediately gave me a towel and offered me free water, which was such a thoughtful gesture. My room was spacious and the bed was comfortable, making it easy to relax after a long day. I truly appreciated the warm and attentive service.
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Price per night from:BRL 530