Holiday Inn Express & Suites Diamond

Location: Many reviews mention the convenient location, with nearby restaurants, shops, and some near the airport(based on 2 reviews)

I recently stayed at this hotel, and while the property itself was impressive, my experience was a bit mixed. The hotel is very nice, modern, and feels fresh and clean, likely because it’s recently opened. The rooms and facilities were well-maintained, which made for a pleasant stay overall. However, the customer service left a lot to be desired. During check-in, the reception staff tried to charge me additional fees—around $100—claiming I had only prepaid a portion as credit. This was both unexpected and frustrating, as I had already settled the payment in full prior to arrival. The situation wasn’t handled professionally, which put a damper on an otherwise good experience. In summary, while the hotel itself is great, the poor customer service and billing issues make me hesitant to recommend it without caution. Hopefully, management can address these concerns to improve the guest experience in the future.

My husband and I wrapped up our two-week vacation in St. Vincent by spending our last three nights at the Holiday Inn & Suites—and it was truly the best decision we could have made. The hotel itself is absolutely wonderful—modern, clean, and thoughtfully designed. The rooms are spacious, spotless, and the beds are incredibly comfortable. Housekeeping deserves a huge round of applause for keeping everything so pristine. One of the highlights of our stay was the full breakfast in the morning—it was top-notch. The staff in the breakfast area were so warm, friendly, and attentive, which made our mornings even better. Rachel at the front desk went above and beyond for us. She helped secure a late check-out and arranged our airport transfer on the day of departure, which we truly appreciated. Her professionalism and genuine care for guests made a lasting impression. I don’t mean to sound biased, but I’m incredibly proud of my country and what this hotel represents for St. Vincent. The customer service here is second to none, and the staff are doing an exceptional job. Whether you’re planning to spend your entire trip here or just a few nights, book it—you won’t regret it. We highly recommend Holiday Inn & Suites St. Vincent and would absolutely stay again. Bravo to the entire team. Keep up the amazing work!