Munstone House

Hereford This could be an excellent hotel - whilst clean maintenance and repair is need in rooms and outside - not everything worked - it is a beautiful building needs a bit of investment although did not affect comfort of stay to any great extent

Apart from a hiccup at the beginning waiting for staff to arrive to check in we cannot fault this hotel. Our room was in fact a suite with a four poster bed and enormous bathroom.The service and food at breakfast ( included in the price ) was excellent. The whole experience was great value for money.

We could not find fault with this beautiful b&b .We stayed in the Kidwel Suite it was amazing we will definitely stay there again it was clean and comfortable

I will always begin with a positive, we slept well. Unfortunately, this is the only positive comment I can make regarding our stay at Munstone House Hotel. On arrival, we weren't greeted by anyone. There was no one present at reception for 20 minutes when we arrived at 4:00pm check-in. When a member of staff finally occurred, we were told bluntly that we had not paid for our stay. Which we had. The member of staff then requested that we send her a copy of our bank statement to her personal telephone as proof. This was alarming as this is considered a breach of GDPR. Some 50 minutes after our initial arrival, the member of staff finally concluded that we had paid for our room. We had a table booked at a local restaurant. Therefore we were late for our pre-booked evening meal. Our initial interaction with the hotel struck us as a extremely unprofessional and unfriendly establishment. This continued when we entered our room for the night and were horrified by dusty and dirty surfaces. That had clearly not been cleaned for sometime. We’ll move onto breakfast. We were told that breakfast would be served between 8 and 9am. Again, when we arrived at breakfast there was no one there. The cereal bowls were flithy, with what seemed to be fly droppings on them, juice glasses that stuck to the table and only 3 cups on the serving table if guests wanted coffee (there was no tea). To conclude, I would NEVER recommend a stay at Munstone House Hotel. EXTREMELY DISSAPPOINTING.

My room stunk of cigarette smoke, which they appeared to have tried to mask with the abundance of toxic plug in air fresheners.

Family run, very friendly and helpful, in a lovely old building, beautifully decorated for Xmas. We were surprised at the size of our room, complete with four-poster and with a very large bathroom, which looked as if it had been recently renovated in a heritage style.