Novotel Bristol Centre

Very well located, spacious room for 2 adults and 2 children. Quick check in and check out with attentive and friendly receptionists. We used the paid parking at the hotel, it is not cheap for the small spaces it has but in Bristol if you go with a car it is essential. Generally recommended.

The hotel service is so bad, I won't complain about other aspects of the hotel. Just look at other people's reviews and you will know. It's just that we booked it twice in a row, so we didn't expect that there would be a sequel to the check-in episode. Yesterday, their staff got our reservation date wrong due to internal hotel management problems, so they had many unpleasant communications with us. For details, please refer to my last review. Later, he gave us a ticket for two people. Drink cards were offered as an apology but we didn't use them. Unexpectedly, when we checked out this morning, the front desk said that someone left a handwritten note for her, showing that we had an additional purchase of 12 pounds, so we had to pay before we could check out, so we asked her to check what additional purchase we had. , asked her to provide proof of our consumption, but she couldn't find it, so she ran into the room to ask about the situation. Later, she said that someone might have made a mistake, and that we had no additional consumption and could check out and leave. This hotel is so ridiculous. Has the management become so chaotic? At that time, because we were in a hurry to catch the train, and because of this inexplicable extra expense, we were delayed a lot of time, so we went to the train station without much delay. However, I was still very angry about this matter. I would definitely complain and ask for compensation. A four-star global hotel chain has chaotic management, bad attitude and disgusting appearance of the staff. They do not communicate internally about confirmed reservations. Instead, they constantly harass the guests, thinking that the guests will not leave without making a reservation. And he didn't feel sorry for the harassment. Later, he came out with a handwritten extra bill for no reason at all, but he couldn't explain where the bill came from. Think about how terrible this hotel is. Staying in this hotel How safe is a hotel? I would like to remind friends who want to book this hotel to think carefully and be fully prepared to deal with various emergencies and all kinds of extra costs that are not available at all. And a friendly reminder that there are two better hotels nearby that are also very close to the train station, a Leonardo and a Hilton, which can be better choices.