My husband and I needed somewhere to stay for one night to break up a very long drive from Scotland to Cornwall. We have stayed in Bristol before but not at this hotel. It was easy to book. On arrival the staff we're having issues with their computer system but they remained friendly and professional and soon got us booked in. The room was exactly what you'd expect from a premier inn. It was very clean, comfortable, plenty of towels, tea and coffee available if wanted. Nothing to fault really. The only problem was the internet speed. We did try to use the free WiFi to watch a streaming service on a tablet we brought with us but the free WiFi isn't very good, I suppose that why they offer the 'ultimate WiFi' for £5 per day. I'm too tight to pay for Internet too haha. Overall, we had a great stay.