Aruba Surf Resort

Booked a 1 bedroom apartment, and they gave me a studio apartment place was dirty and rundown they couñld even be bothered to screw a screw into the bed head so they just let it hang on an angle drinking glasses hag finger prints they also tried to charge me to park there. ..stay away from this there's a reason why it's cheap...never again

Amazing area - easy to commute. Clean and neat, had a good time there.

Very disappointed, the place was old and smelt terrible, mould on the curtains and in the bathroom,holes in the carpet and kitchen and in the morning baby cockroaches all over the bench. Can not recommend.

Cockroaches in the room. No milk supplied. It's old and crusty. The shower pressure and water was horrible

We had seen some bad reviews about this property, but we booked it because there were very few options for our dates (we hadn't realised we were booking in the middle of Schoolies season till we saw all the schoolies!). Our apartment was a delight, comfortable and clean, and we loved the ambience of the building and its grounds. Very handy to everything we wanted nearby including cafes, shops and the fabulous Gold Coast tram. We would stay again. The downside was very poor communications from the management. We emailed before arrival wanting to check on arriving after reception hours (ie, 7pm) but got no response. It was fortunate I phoned, as you need a code to get through the gate and then into a key box, and phoning was the only way we discovered this. They then took two lots of a $A300 bond from my credit card, one the bond they said they would take, the other a second one put through after I emailed them a photo of my credit card and driver's licence, which they asked for in the phone call. I had to ask several times in person at reception and by emails to get that $A600 back which they did, in two separate transactions a couple of days apart. A very odd procedure. Oh and we couldn't find anything about internet access; there was meant to be a sign of some kind in our apartment. Never mind, I just ran my laptop off my phone hotspot which I often do anyway. But these issues aside, we really liked the apartment, which was on the ground floor. Very lush area.

The apartment was dated and lacking in the small things like a shelf in the shower to put things on, no spare toilet rolls or hand towels and not enough tea, coffee and milk supplied for 2 people for 4 days. The upside is that it is within walking distance to shops, beach and transport.

Don’t stay here. Pay extra and stay somewhere decent. The whole place needs a make over and don’t get me started on the condition of the mattress. Old, dirty with springs sticking out everywhere. Really dirty room, the bare minimum of cleaning done. We couldn’t find the tv remote and had the misfortune of pull out the bed to find it. Disgusting to say the least. The carpet on the stairs was filthy, hand rails sticky. Linen and towels the cheapest of quality. The management are making as much money as they can by spending the very least that they have to. 0 out of 10