B-Aparthotel Regent

A more soulless hotel experience it is hard to imagine, but if all you want is an ample room in a central location, this might not be a bad option. Be clear: this is a self-service check-in/out hotel, and the strong smell of cleaning detergents was the closest I got to meeting anyone employed by the hotel. It's a strangely desolate experience, with decor attempting minimalism but just feeling like a part-dismantled and neglected film set. In fact, there was nothing exactly 'wrong' with it: but it makes me shudder just thinking of it.

We enjoyed our stay here as a family of four, travelling with one teenage and one 9 year old boy. We stayed in the B Luxurious suite with two bedrooms and a living room for 3 nights. It was incredibly spacious and the layout of the suite was perfect for us as the kids were in a room on one end and, my husband and I in a room on the other end. We had separate bathrooms as well. We also used the communal laundry but you need to either buy the laundry washing tablet for €3 each or bring your own. We also used the small gym facility for our workouts. The only things to take note is that there is no reception nor staff members around to help, especially on weekends. When we arrived, we were only given one keycard when I had requested and they had confirmed to give us 2 (which is actually needed because the rooms needed 2 keycards to activate electricity in the room). I had paid €3 for the laundry washing tablet which I had to chase again when I arrived by calling them. In general, it wasn’t a bad experience at all but you will need to set the expectation that there help isn’t readily available at reception because it is a self-services Aparthotel. If you have that expectation in mind, then the stay will be a great one! We enjoyed it and recommend it.

It’s a terrible travel experience and I don’t feel safe in this neighbourhood . This hotel are local in the middle of a back street with no front desk or any staff there and when you try to get helps, it take a 20hours late e-mail reply. The staff’s manner is rough and unhelpful. And it takes a 15 mins walk from the main station with stairs, plus if your schedule can’t make at 2-3pm exact time slot, you will be in a big trouble to check-in. Hope you won't have the same experience as me. 这是一次糟糕的旅行经历，我在这个社区感到不安全。 这家酒店位于当地的一条后街中间，没有前台，也没有任何工作人员，当你试图寻求帮助时，电子邮件要迟到 20 小时才能回复。工作人员的态度很粗鲁而且没有帮助。 而且从中央车站步行需要15分钟，有楼梯。如果你的日程赶不上下午2-3点的准确时间段，你的入住就会遇到很大的麻烦。 希望你不会遇到跟我一样的经历。

Please please always do inventory with them when you arrive because I did pay 500 euro for a hole I found in the kitchen wall when I arrived and the answer they are given to me that you should have told us. Svp svp toujours faire un constat des lieu car j I du payer 500 euro pour un trou que je n ai pas fais juste par ce que nous n avions pas fait l etat des lieu quand je suis arrive.

Although we got a message that we needed to pay taxes upfront, in the end there was someone available for our check-in. The hotel and rooms were nice as such, but there was a lot of streetnoise, as the hotel is situated on a busy main street. If that doesn't bother you, it is a very nice place, although there is no breakfast service during the weekend.