My stay at this hotel was extremely disruptive I arrived at Hotel Venezia to be told they didn't have a room for me and I was told I needed to go to their partner hotel Hotel Centro, I had been traveling all day and no transportation was offered to this hotel. I was not given any advance warning of this I was only told this change on arrival. When arriving at Hotel Centro they also had issues finding a room for me. I felt like this service was completely unprofessional. When I eas eventually given a room, my room was very loud, I was kept up all night as my room was beside the lift and people were arriving back to the hotel very late. Further whilst whilst taking a nap two people walked into my room, they had been given a keycard and told this was their room. They walked in whilst I was sleeping and I felt like my privacy was completely violated. My key card stopped working several times, and eventually I was without a card to get into my room. I am extremely disappointed as this is was not the quality of service I thought i was paying for, moreover this was not the hotel I paid to stayed in. I would have expected to be refunded for this but no compensation was provided to me.