Guest User
September 23, 2023
It was really eye-opening and refreshed my service experience with Marriott and Ctrip! ! !
First of all, this hotel is one of the most expensive in the area and is a world-famous Marriott hotel. The bathroom space is cramped and I can't even turn around without fear of hitting the door. The faucet is so old that it feels like I am a generation away. I thought I would just spend two nights here. I settled in with peace of mind, but when I took a shower at night, the shower curtain fell off with a slight touch, and the rod almost hit my head. The bath towel was white and black with a sense of age, but there were obvious stains. I originally ordered two orders. I booked for 3 nights and decided to check out after the first night. After being repeatedly confirmed by Ctrip to no avail, I decided to check out.
After breakfast, confirm with the front desk staff that you can check out, and the fees for no-show dates will not be deducted! Then check out at around 10 am local time!
As a result, Ctrip coordinated a few days to inform us: the fee is non-refundable! ! ! They gave me half the money out of kindness.
When checking out, I checked again and again. The hotel clearly stated that the money is still with the agent and will only charge the agent for one night!
@CtripOfficial, if this is not the official processing method that you agree with, please carefully re-process and give new processing results. If this is what you agree with, a friendly reminder that this involves defrauding consumers, and relevant responsibilities will be investigated according to law after returning to China!
Original TextTranslation provided by Google