Deco Collection

Needed renovation! Not worth price paid. Window sills filthy, bathroom fixtures were corroding. Walls were all scuffed up, needed paint! Plain dingy! Breakfast was ok. Front desk tried to change or cancel room, management declined!

Accessible, convenient location with excellent service and an incredible breakfast – unequivocally the best spot in Buenos Aires. Almost reluctant to recommend it just to keep this gem a secret! Five stars!

Was told to make reservation with them officially and that they would charge my card in person upon check in. However they still charged my card in USD which is 2.2x the rate I would pay if paid in person plus a 30% tax. The reservations department continuously hangs up on me once they know I was trying to correct this. I had already stayed with them once in the past and was advised to do the same and had told them I was going to make another reservation the same way. Do not stay with them, this is not a reputable company.

Staff was excellent, great location. Rooms and furniture showed a lot of wear and were not quite as pictured. Not as luxurious as pictured. This would be more of a 3 star hotel.

I have travelled the world extensively over the last 40 years and this has to rate as the worst checking in experience ever. We had reserved a room for 3 adults with the hotel directly and had a confirmed booking. We dropped our luggage off with the hotel, placed our personal belongings in the hotel safe on the Sunday morning and were told we could not check in until after 3pm and they would take our payment then. We spent the day sightseeing around Buenos Aires, having a lovely meal at Don Julio (a great place to go for the best steak), and returned to the hotel @10.30pm only to be told that they had no room available for the family. It appears that @ 5pm that day a guest suffered a broken pipe in their room and the reception staff had decided to give them our room and find us alternative accommodation in another hotel. The alternative accommodation was two single beds in a disabled room for a group of three. Naturally we were upset, the hotel did not offer to pay the differential, and were unwilling to even pay the taxi to our new accommodation. In addition we had organised for a private Gaucho trip to pick us up from their hotel on the Monday morning. What happened next was bearing on the farcical. A reception staff member decided to call the police as they believed we were being aggressive. The police arrived, and lucky for us our son is a fluent Spanish speaker. They sided with ourselves, told the reception staff member that they should not have been called out and due to the fact the hotel were unwilling to pay for a return taxi fare gave us a lift to the other hotel. We then returned to the hotel on the Monday morning in time for our tour and booked into the hotel using a British Airways voucher for the Monday night (10 October) On the Tuesday when we checked out to return to Chile my wife and son spoke to the manager. The manager was not aware of the police being called and our circumstances (very poor internal communication). They explained all of the circumstances and we have been offered 1 nights free accommodation which we will never take. We have to date not received any explanation as to why no one contacted us on the Sunday to inform us that reservations had changed our hotel and as to why we had been rebooked into a room with 2 single beds. In addition when we stayed on the Monday night, the enamel paint was flaking off the bath, the sink taps were not fixed to the basin (refer pictures attached) and the breakfast milk was sour. Due to our experience it is difficult to recommend this hotel to anyone

Not one I'd go back to!! Whilst the location is good, this hotel is very dated. The first room we were given was small and the bathroom looked like it was from the 1950's-including all the dirt from that time. We were moved, "upgraded' to room that was bigger-had a lounge as well as a bedroom. However, the bathroom, whilst a little cleaner still felt like it was stuck in the 1950's. Worse, the sofabed in the lounge was filthy, had stains and was torn in several places. The breakfast was below par too. Whilst there was some variety there, sadly the breads/cakes and the fruit were left uncovered with the result that the flies had a field day. As we were checking out early in the morning, we asked for an early breakfast (6am). Were told this was not possible. We complained to our agent as we had paid for bed and breakfast. Only after that did the hotel agree to provide a packed breakfast for us.