We are Diamond members and were given an upgrade to a room at the rear of the hotel with a 'charming 'view of the back of the building next-door and a carpark. The bathroom did have a bath, but was uncomfortably small and not properly refurbished. The room was generally dark and gloomy - somehow even when the lights were on. The plug for the kettle was not remotely conveniently positioned. The air conditioning roared away like the engine of a lorry. The first room we had on the 8th floor had dreadful internet connection. At first we were told this would be fixed.... the next day another member of staff told us 'yes, it is bad in that room, do you want to move?' We moved. The room was identical, although yes, the internet does actually work on the 7th floor. The hotel swimming pool is about the size of a postage stamp. The bar is a corner of the reception lobby and functional rather than inviting. The VIP lounge (which we had to ask about) serves a limited breakfast and in the afternoon cake and coffee. Many of the plates there are chipped, which somehow exemplified the whole hotel. The location of the hotel is good, and I daresay for one or two nights your visit can be fine. We stayed for a total of 10 nights, cutting short our original plan to stay for longer.