Mondrian Gold Coast

Room Quality: Rooms are described as beautifully designed, clean, and comfortable, featuring modern amenities and tech. Guests appreciate the spaciousness, luxury decor, and breathtaking views, which enhance their stay and provide a high-end experience.(based on 1 review)

From the moment I arrived, I could tell this wasn’t your standard Gold Coast hotel experience. I’ll admit, I had a small internal eye roll when no one came to open the door to my brother’s hire car (a humble Toyota Corolla). I turned around and suddenly someone appeared to take my luggage, which was a lovely surprise, and guided me toward the reception for check-in. I arrived around 5:45 p.m., a little later than planned after a delayed flight, and I was only staying for about 24 hours, so I wanted to settle in quickly. I was greeted by a lady named Georgia who was on the front desk, and she was an absolute standout. She was charming, engaging, and genuinely happy to be there. She’s one of those rare people who can read a guest in ten seconds flat. She knew exactly when to chat and when to let me get on with it. Nothing about her approach felt rehearsed or forced; it was warm, natural, and real. You could tell she enjoys what she does and takes pride in doing it well. She greeted me like someone who genuinely wanted me to have a good stay, not like someone ticking boxes on a shift sheet. That kind of interaction completely changes the tone of an arrival, especially when you’ve had a delayed flight, you’re tired, and the last thing you want is fake enthusiasm. In a world where front desk staff often look like they’d rather be anywhere else, she was a breath of fresh air. Professional, polished, and genuinely kind. A total gem and an absolute credit to the Mondrian team. Nick, who I believe is the manager, stepped in during check in and asked if it was my first time staying at the Mondrian. Straight away, he had an engaging presence that makes you feel like you’re in good hands. He offered to take my bag upstairs and normally I’d say no because “I’ll take your bag to your room” usually translates to “you’ll see it an hour later.” What he actually meant was I’ll personally escort you to your room and give you a tour. And that, to me, is real customer service. He didn’t just walk me through the basics; he felt like someone who owned the building or at least cared for it like it was his. That kind of pride and ownership in a staff member is rare. It’s hard to find someone who isn’t just doing their job but actually believes in what they’re representing. That kind of instinct can’t be taught. You could tell he cared about every corner of the place and every person in it. It’s rare to find that level of pride and attention in someone who clearly loves what they do. That kind of energy changes the whole experience. He took me up to my room, a quarter suite, and even though it’s not one of the top tier options, it felt exceptional. I grew up on the Gold Coast, have lived in Sydney, and have stayed in some of the world’s best hotels (Aman Venice is my favourite), but this room genuinely impressed me. It felt like Raes and The Calile had a baby who went to Harvard and design school, sophisticated, smart, and shining. The in room tech is actually useful.

A Birthday luncheon with 5 friends at Haven, one of the restaurants in the Mondrian Burleigh Heads resort was actually going really well until our main dishes showed up. The service was excellent and the cocktails were on point however, when Mains arrived, I could have sworn they looked like the chef had disappeared and left it to his apprentice to do the cooking. We ordered Prawn Bisque Risotto and got some kind of dehydrated rice resembling overcooked paella NOT risotto and the prawns were just strewn on top also dehydrated and not even resembling a proper risotto. I say you need to get your act together if you want to be charging exorbitant prices and adding 15% weekend surcharge!! never again. I don't give second chances I just spread the word. All 3 out of 5 that ordered the risotto sent it back, didn't finish it or just were very disappointed.