Swell Resort Burleigh Heads
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Burleigh Heads
Swell Resort Burleigh Heads
1 Ocean St, Burleigh Heads, Queensland 4220, Australia
Show on Map
We Price Match
Amenities
Private parkingFree
Wi-Fi in Public AreasFree
Outdoor swimming pool
Fitness Room
Taxi booking service
Golf Course
Secretarial Services
Restaurant
All Amenities
Property Description
Swell Resort offers top-notch services and amenities, ensuring guests experience utmost comfort.Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by resort. Taxi and car hire offerings at the resort simplify arranging your excursions, explorations, and additional activities in Gold Coast. Visitors can take advantage of complimentary parking directly at the resort.Reception services such as concierge service and luggage storage are available to accommodate your requirements.Should you desire access to the top entertainment in the city, assistance can be provided by the resort's tours.Traveling with minimal baggage is achievable at Swell Resort, as the resort's dry cleaning service and laundry service ensures your garments stay fresh.Room amenities feature daily housekeeping, allowing you to unwind and make the most of your visit.The resort maintains a completely smoke-free zone, providing a breathable atmosphere.Each accommodation at Swell Resort is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere.In certain rooms, the resort offers linen service, blackout curtains and air conditioning for guest convenience and satisfaction. At Swell Resort, uniquely crafted rooms provide various layout choices, featuring spaces equipped with separate living room and balcony or terrace.In select rooms, guests at the resort can enjoy top-notch in-room entertainment with television and cable TV available for their convenience.Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator, a coffee or tea maker, instant coffee and instant tea at your disposal. Swell Resort offers a hair dryer, toiletries and towels in the restrooms of specific accommodations. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Should you prefer not to venture out for a meal, the enticing culinary choices at resort are always available for your satisfaction. No matter your specific dietary needs, rest assured that you will enjoy a delicious meal at Swell Resort, as they offer an array of kosher and halal choices.For those who prefer savoring meals within their personal space, Swell Resort offers the convenience of doorstep grocery delivery, allowing you to prepare and enjoy food in your room. Should you be particularly discerning in your dining choices, you will surely appreciate having access to the on-site BBQ facilities provided at this location. Swell Resort provides a superb assortment of leisure amenities for guests to enjoy. Unwind after a long day by stopping by massage, hot tub, steam room and spa to rejuvenate your senses. Each day at resort, immerse yourself in the invigorating waters of the pool, perfect for a rejuvenating plunge or a series of revitalizing laps. For individuals who don't want to skip their exercise routine, visiting the resort fitness center ensures you maintain your vitality and wellness.
Show More
7.6/10
GoodCleanliness7.6
Amenities7.6
Location7.6
Service7.6
All 16 Reviews
Surroundings
Airport: Gold Coast Airport
(11.3km)
Train: Varsity Lakes Train Station
(6.5km)
View on Map
Overview
Rooms
Guest Reviews
Services & Amenities
Policies
7
2 Bedroom Standard Apartment Non-Smoking
Bedroom 1:1 King bed ● Bedroom 2:2 Single bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Microwave Oven
Private Toilet
Check Availability
1
Superior Three-Bedroom Apartment
Bedroom 1:1 Queen bed ● Bedroom 2:2 Single bed ● Bedroom 3:1 King bed
Has window
Air Conditioning
Private Bathroom
Refrigerator
Microwave Oven
Check Availability
13
One-Bedroom Superior Room
Bedroom 1:1 Double bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Microwave Oven
Check Availability
5
Three-Bedroom Apartment
Bedroom 1:1 Double bed ● Bedroom 2:2 Single bed ● Bedroom 3:1 Queen bed
Has window
Air Conditioning
Private Bathroom
Microwave Oven
Private Toilet
Check Availability
1
Standard One-Bedroom Room
1 Queen bed or 1 King bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Microwave Oven
Private Toilet
Check Availability
1
Two Bedroom Superior Room
Bedroom 1:1 King bed ● Bedroom 2:2 Single bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Microwave Oven
Private Toilet
Check Availability
Hide Room Types
Guest Reviews
7.6/10
Good
16 reviews
Verified Reviews- Cleanliness7.6
- Amenities7.6
- Location7.6
- Service7.6
Average for similar properties in Burleigh Heads
Guest User
December 1, 2024
Disappointed in the room we got as I paid for superior and it was surrounded by a fence. No pool or ocean view as indicated on their site and on the ground level. Also limited staff on weekends so couldn't complain then eventually spoke to someone and she said there were no other rooms available.
Guest User
June 20, 2024
Wonderful, caring reception staff Due to personal circumstances we had to cancel our booking and Meg at the reception desk was so kind and accommodating. She showed genuine care and was flexible with the cancellation. Meg, you’re a superstar and we appreciate the time you put into the booking. We will be back next year!
Guest User
March 28, 2024
Swell resort is a huge complex of apartments, each individually owned and rented through the central company. We arrived just after 5 pm on a Friday, to find that reception closes at 5. Obviously most of the travellers arrive after 5pm on a Friday so when we arrived the were at least 8 families trying to locate keys via an intercom on the wall connected to a call centre. The system was terrible - a piece of paper to direct us to the car park maze where spaces arent numbered in order. We spent over an hour trying to locate a car spot only to find that the garage door was open so we couldnt see the number. The apartment was generally in poor condition. The towels were frayed with holes in some and the bright red leather couch was old and badly coming apart at the seams. The cleaning was average - a dusty baby toy was lodged between the bed and the side table which I’m surprised wasn’t picked up when the bed was changed. My biggest issue was a faulty bathroom door handle which repeatedly locked and we couldn’t open from the outside. We had no access to the bathroom for most of the Saturday until my husband arrived and was able to ‘jiggle’ it open. Later that day my 8 year old daughter became locked inside the bathroom - she was distressed and trying to get out - my husband was shaking and pushing the door to try to get it open and it suddenly opened quickly, hitting her on the head, causing a nosebleed and bruising to her face. I reported this via the intercom to a lady who took the details and then hung up on me. I assumed that someone would be called to fix the lock but no one contacted me again during our stay. We were also only provided with one set of keys between 6 people which was problematic - all of us trying to coordinate getting in and out at separate times was very hard. There were at least 3 gates between the room and the exit, all of which needed the keys to enter / exit. Having teenagers who wanted to walk into town or come home later at night was very difficult and resulted in others being woken by phones or doorbells and having to let people in and out. Once again I was advised by intercom lady that she couldn’t help. Reception hours are very limited (2 hours per day) and therefore we weren’t able to attend in person to request more at a time we were free. All in all, we were disappointed with our stay. Guest services were essentially non existant - the intercom lady wasn’t helpful at all. I found it very surprising that so many people were arriving after 5 on the Friday evening and no one was there to assist. At one point I saw at least 10 people queuing to use the intercom to request keys. The visitors car park was full overnight with many cars parked overnight and exceeding the posted 2 hr limit. The apartment was dated and dirty and the entry / exit with one set of keys / adults and teenagers was very frustrating. I did email Swell twice after our stay but nearly two months later I havent had a reply. I also called t
Guest User
March 14, 2024
We have now visited SWELL for the past 3 years post Christmas to have family celebrations. The previous two times have been without fault however this year the same couldnt be said. After check in we found that the room had not been cleaned, food left in the fridge and cupboard, kitchen dirty, laundry dirty it went on. After advising reception we were told if we wanted to leave we could if not the cleaning would occur following day. Whilst the cleaning was achieved it was to say the least mediocre. We were put up in the residences this stay and whilst we thought this was and upgrade given the Garage for 2 cars, better pool unfortunately the experience was dampened by the residents hatred of hotel guests. Will we be staying for 2025? Big NO from us.
Guest User
February 27, 2024
We have just left after 7 days disappointed this time around. The pool never got cleaned as sand and dirt in the same place in the pool the whole time we kind were in the pool area most of the time. Also the lift floor was not vaccumed until the 6th day and it was dirty. We also had the cleaners come in to our unit after 5 days without notice so our personal things were around not a nice feeling for both of us just a note under the door/email/message anything would have been nice to let us know they would be coming in. We have stayed many times before but this time not as good as times before. Its a good location and secure parking that's good.
Guest User
February 6, 2024
Good location, pool area great. However Reception checkin procedure/welcome/lift floor security lacking. Bathroom terrible, no extractor fan, shower narrow over high bath with degraded slip mat in bath, no rack or support hold. Marked walls needs paint. Overall disappoints for a 4 star rated. Would not visit again.
Guest User
December 28, 2023
We stayed in apartment 1116 it was very disappointing. On entry we felt the grime. The apartment was dated. Wine glasses had lipstick marks, coffee cups were stained. Drapes in the lounge had holes like moth eaten and they are filthy. Not enough cutlery i.e. 3 teaspoons, the breadboard needed replacing. One piece of soap in each bathroom, toiletries were sparse. Expelair is grimey. Second bedroom had 2 coat hangers and no draws to put clothes away, no elevated shelving to put suitcases and bags which meant we were tripping over our bags. No rails in the bathroom to hangup towels. The balcony floor needed a good waterblast it was filthy. There appeared to be only one baggage trolley which was always locked away. I spoke with reception who apologised for the state of apartment and offered a voucher to the restaurant below to compensate for it. Attitude of both girls was poor. Needless to say the voucher did not arrive. As it was over the Christmas period we paid premium rates for an apartment that was not up to a standard we would have expected. Whoever owns the apartment should be ashamed of themselves. We have stayed in various apartments over the years on the Gold Coast and have never had the need to write such a review before but felt this one was necessary. Would never stay here again.
Guest User
December 4, 2023
Green pool which was closed- not good enough with this hot weather. Management was informed and should have sorted out the pool overnight. No- one on check in so couldn’t get an extra set of keys - we had one set for 4 people. Can’t recommend this place sadly.
Guest User
September 1, 2023
Nice room, with partial sea view. For the price one would have expected that the bathrooms would have more than one small white soap tablet and two tiny shampoo and conditioner bottles. No face washers were provided and the shower head in the second bathroom was terrible, also no info for the complex or local area was proved in written form in the room , eg where to leave keys, tv usage or local eateries etc. Dissapointing.
Services & Amenities
Most Popular Amenities
Private parking
Free
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Fitness Room
Taxi booking service
Golf Course
Off-site
Secretarial Services
Restaurant
Luggage Storage
Tennis Court
Outdoor swimming pool
Fitness Room
Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Transportation
Taxi booking service
Front Desk Services
Front Desk Safe
VIP Check-In Service
Luggage Storage
Languages Spoken
English
Health & Wellness
Fitness Room
Golf Course
Off-site
Yoga Session
Tennis Court
Activities
Eco Tours
Public Areas
Garden
No Smoking in Public Areas
Vending Machine
Shopping Mall
Elevator
Cleaning Services
Clothes Dryer
Business Services
Fax/Copying Service
Additional charge
Secretarial Services
Postal Service
Accessibility
Wheelchairs Available On-Site
Stair-Free Property Entrance
Safety & Security
First Aid Services
Security Alarm
CCTV In Public Areas
Smoke Detector
Fire Extinguisher
First-Aid Kit
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 10:00
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleA la carte
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of AU$ 200.00 is charged.
Deposit Payment MethodsThis property accepts credit cards
Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
Property Description
- Opened: 2006
- Number of Rooms: 30
Swell Resort offers top-notch services and amenities, ensuring guests experience utmost comfort.Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by resort. Taxi and car hire offerings at the resort simplify arranging your excursions, explorations, and additional activities in Gold Coast. Visitors can take advantage of complimentary parking directly at the resort.Reception services such as concierge service and luggage storage are available to accommodate your requirements.Should you desire access to the top entertainment in the city, assistance can be provided by the resort's tours.Traveling with minimal baggage is achievable at Swell Resort, as the resort's dry cleaning service and laundry service ensures your garments stay fresh.Room amenities feature daily housekeeping, allowing you to unwind and make the most of your visit.The resort maintains a completely smoke-free zone, providing a breathable atmosphere.Each accommodation at Swell Resort is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere.In certain rooms, the resort offers linen service, blackout curtains and air conditioning for guest convenience and satisfaction. At Swell Resort, uniquely crafted rooms provide various layout choices, featuring spaces equipped with separate living room and balcony or terrace.In select rooms, guests at the resort can enjoy top-notch in-room entertainment with television and cable TV available for their convenience.Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator, a coffee or tea maker, instant coffee and instant tea at your disposal. Swell Resort offers a hair dryer, toiletries and towels in the restrooms of specific accommodations. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Should you prefer not to venture out for a meal, the enticing culinary choices at resort are always available for your satisfaction. No matter your specific dietary needs, rest assured that you will enjoy a delicious meal at Swell Resort, as they offer an array of kosher and halal choices.For those who prefer savoring meals within their personal space, Swell Resort offers the convenience of doorstep grocery delivery, allowing you to prepare and enjoy food in your room. Should you be particularly discerning in your dining choices, you will surely appreciate having access to the on-site BBQ facilities provided at this location. Swell Resort provides a superb assortment of leisure amenities for guests to enjoy. Unwind after a long day by stopping by massage, hot tub, steam room and spa to rejuvenate your senses. Each day at resort, immerse yourself in the invigorating waters of the pool, perfect for a rejuvenating plunge or a series of revitalizing laps. For individuals who don't want to skip their exercise routine, visiting the resort fitness center ensures you maintain your vitality and wellness.