Premier Inn Glastonbury

Absolutely filthy! Had to pack up and leave due to huge amount of dust within our room. Could not sleep as thought we were both getting bitten by bed bugs, but on inspection of the mattress could not find any, so worked out it must be dust mites! Our arms, legs, back and necks are covered in red bite marks. My partner also suffers with asthma and this caused an attack. Avoid staying in ROOM 19 which is on ground floor. This is disgusting for a Premier Inn room.

I;m still in shock about my premier inn experience, everything I’m posting is backed up with photographic proof. The room had stale food in the room not cleaned up. Thick dust everywhere which the A/C blows about leaving unable to sleep or be in the room. Windows are sealed shut with a “guarantee” of constant air being blown in, however the A/C switches itself off about every 10 minutes which made night times unbareable and not able to sleep. The bed, sheets, pillows were all filthy on arrival and not changed when requested. THERE IS MOLD ALL OVER THE WINDOWS AND CURTAIN!!!! We complained throughout our stay and told to contact head office and mention the good night guarantee, we were assured we would get a full refund, staff could not do anything to fix, particularly the mould and broken A/C. Well, we were not given a refund, there was little to and fro where Premier Inn stated this is within their standard (SUCH AS MOULD ON THE WINDOW!!), we mentioned the Good night guarantee and no reply. It’s been over 2 months and they are not replying to emails now, so they have gone against their own policy, they’re happy with such a disgusting standard of room and will not be sorting their mould and A/C problem. Whilst staff on site were friendly and nothing they could do, it's been a horrible experience trying to deal with this with head office (after being recommended by on site staff to contact head office)

Have stayed at many Premier Inns over the years and Glastonbury is fine. Staff are helpful and friendly as usual. The issue we have though is that we chose to upgrade to Premier Plus the day before our 4 day stay. This was prompted by an email suggesting that for only £15 we could upgrade to Plus. We realised it would be £15 per night not just in total but thought it would be nice to have a bit extra. Shouldn’t have bothered! Mini fridge with complimentary bottled water…ok, useful..tick King size bed…same as in other rooms, in fact very firm and not very comfy. Flat screen TV.. yes…maybe 3/4 inches wider than normal rooms but didn’t watch telly. Coffee machine…ok if you like Nespresso Complimentary snacks… 2 teeny tiny 2 nibble choc bars. Armchair…stated as comfortable but not, and there’s usually some form of seating in standard rooms anyway. Rainfall shower.. which was good. So apart from the mini fridge and the shower didn’t get much for our extra £15 per night. You live and learn!

Attentive staff, clean rooms and extra milks/teas and coffee available at request. Comfy beds and clean bathroom. The location is walking distance to Glastonbury town and next door to a lovely pub. I would highly recommend! Premiere Inns are always incredible :)

Very conveniently located, free parking, comfortable beds, and friendly staff. Easy to find. Very quiet and comfortable. Restaurant next door but we only had drinks. Supermarkets within walking dustance too. So much convenience. Exactly what we needed!