Jupiter Sky Resort

Jupiter Sky Resort Reviews

Jupiter Sky Resort

Hemu Hanas Mongolian Township Hemu Village Entrance Service Area, Burqin, Xinjiang, ChinaView Hotel Details
Jupiter Sky Resort
Jupiter Sky ResortJupiter Sky ResortJupiter Sky Resort
Check available rooms for your travel dates
We Price Match
1 night

Guest Reviews of Jupiter Sky Resort

9.4/10
Outstanding
675 review
Verified reviews
Location9.4
Amenities9.4
Service9.4
Cleanliness9.5
Filter by:
Sort by:
All reviews(675)
Positive reviews(644)
Reviews with photos/video(332)
Classy environment(94)
Delicious breakfast(76)
Offers pick-up/drop-offs(59)
Loved the view(55)
Friendly front desk staff(48)
Well decorated(32)
Tasty restaurant(30)
Would stay again(27)
Negative reviews(31)
Christian
Loft Suite (2 Bathrooms)
Stayed in Nov 2023
Travel with friends
4 review
9.0/10
Great
Posted on Feb 19, 2024
2 room suite is kind of small same size as a 1 bedroom with an additional door. Perfect for a ski getaway.
Response from Property: Thank you very much for leaving us a five-star rating! Your satisfaction is our goal and we will continue to work hard to provide better services to meet your needs. We are very grateful for your affirmation of our hotel and look forward to seeing you again
Guest User
Smart Room (2 Beds) (Bathroom)
Stayed in Apr 2025
Couples
1 review
10.0/10
Outstanding
Posted on May 24, 2025
I have been out for more than ten days. This is the best hotel in the entire trip to the northwest. The facilities, services, and scenery are all first-class. I originally planned to stay for only one day, but I didn't want to leave so I stayed for another day. Thanks to our butler Brother Lin, who upgraded our balcony room. This balcony gave us a big surprise. Lying in the room, we can see the green and cattle and horses everywhere, and at night there are many stars like cow hair; every time I go out to the village, the butler Brother Lin and other employees are smiling and picking me up immediately, it really feels like going home. The facilities are also very smooth to use (there are no problems after staying for two days, which is rare in hotels in this kind of place), there is no shortage of water and electricity, I believe it will be very comfortable to come skiing in winter (I will tell you about the heating after experiencing it)
Original TextTranslated by Google
Response from Property: Dear guests: Thank you very much for your recognition and support! Seeing your meticulous praise, all our staff are very encouraged! The complete facilities and brand new cleanliness are what we have always pursued. We are very happy to bring you a comfortable stay experience; the surrounding supporting restaurants also hope to provide more convenience for your travel. In terms of hygiene, we always adhere to high standards and conduct deep cleaning and disinfection of guest rooms and bathrooms every day. We are very pleased to see that you are satisfied with the clean toilets and neat bedding! You mentioned that after upgrading the room, the environment is beautiful and the photos are taken, which really makes us very happy! We have put a lot of ingenuity into the environmental design, hoping that every corner can become a beautiful embellishment in your travel memories. And service is the part we value most. Every staff member will keep "enthusiasm and patience" in mind. Being praised by you is the greatest affirmation for us! Your satisfaction is our driving force for progress. In the future, we will continue to maintain and improve. We look forward to meeting you in the snow season, and the room floor heating will bring you more surprises! Thank you again for your support and encouragement! I wish you a pleasant journey! Bon voyage!
Jiaye👑
Smart Room (2 Beds) (Bathroom)
Stayed in Apr 2025
Travel with friends
4 review
10.0/10
Outstanding
Posted on May 22, 2025
After comparing online for a long time, we booked the Starry Sky Hotel. When we arrived at the transfer center, the butler came to pick us up in an electric car. The 5-minute drive to the hotel also introduced the travel guide. He also added WeChat attentively so that we can contact him anytime if needed.
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for leaving us such a detailed evaluation in your busy schedule! Your feedback is a valuable asset to us. It not only allows us to see our advantages, but also points out the direction for improvement. First of all, we are very happy that the hotel's geographical location has been recognized by you. The hotel is located in the transfer center, with convenient transportation, which is convenient for you to start your journey quickly, which is one of our major advantages. At the same time, your affirmation of the hotel's facilities and cost-effectiveness also makes us very happy. We have always been committed to providing guests with a comfortable and convenient accommodation environment to ensure that every guest can enjoy a value-for-money experience. Your good comments are the best proof of our efforts. We will continue to work hard to maintain and improve the level of hotel facilities. In terms of service, we are deeply honored by your praise. Good service attitude is our goal, and the performance of the housekeeper has been highly praised by you. His enthusiasm and professionalism add warmth and convenience to your journey. The housekeeper not only warmly welcomes every guest, but also provides detailed route consultation to help guests better plan their itinerary. His efforts have been recognized by you, which is a great encouragement to us. Let's meet in Hemu and gather under the stars! I wish you and your friends a pleasant journey! Good luck!
Guest User
Smart Room (2 Beds) (Bathroom)
Stayed in Apr 2025
Family
8 review
10.0/10
Outstanding
Posted on May 21, 2025
The service is very warm. The hotel is in a good location. You can see the morning mist and the golden mountain in the sun from the room. The environment is beautiful. I will come again next time.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your five-star praise! It is the luck of the hotel to be surrounded by the birch forest that you call "fairyland on earth" ~ The big window overlooks the lake view, and the sunrise accompanies the beautiful awakening of dreams. It is a pleasure to start every morning for you. The staff's attentive service is recognized by you, and we are full of motivation! We look forward to your visit again and continue to write more romantic times at Hemu Starry Sky Resort Hotel~
Guest User
2-bed Room
Stayed in Apr 2025
Travel with friends
2 review
10.0/10
Outstanding
Posted on May 19, 2025
The facilities and equipment are very good, the environment is beautiful, there is a humidifier in the room, and there are welcome snacks. There is free mineral water in the corridor. The breakfast is rich and the hotel staff has good service. I like the hotel.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for taking the time to share your stay experience. We are very encouraged by your recognition and praise! We are honored to let you enjoy the beautiful scenery of Hemu in the room. The landscape design of each room carries our intention to integrate the beauty of nature into the guests' journey. We are very pleased to learn that the enthusiastic service of the staff has left a deep impression on you. The snacks and mineral water for self-service in the corridor are a gift from us for the guests. We hope to add a sense of comfort and warmth to your journey. Your satisfaction is the greatest motivation for us to move forward and the best compliment to our service team. In the future, we will continue to optimize service details and enhance the stay experience. We look forward to welcoming you again in a better attitude in this beautiful land of Kanas and creating more unforgettable memories for you!
Qinghuazuihoubianchengletonghua
2-bed Room
Stayed in Apr 2025
Travel with friends
2 review
10.0/10
Outstanding
Posted on May 19, 2025
The room is very clean, the breakfast is very rich, the service is very warm, the room is fully intelligent, no need to do anything, very convenient, you can choose their place when traveling, it is very good
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for taking the time to share your stay experience. We are very encouraged by your recognition and praise! We are honored to let you enjoy the beautiful scenery of Hemu in the room. The landscape design of each room carries our intention to integrate the beauty of nature into the guests' journey. We are very pleased to learn that you are deeply impressed by the enthusiastic service of the staff. The snacks and self-service mineral water in the corridor are a gift from us to the guests. We hope to add a sense of comfort and warmth to your journey. Your satisfaction is the greatest motivation for us to move forward and the best compliment to our service team. In the future, we will continue to optimize service details and enhance the stay experience. We look forward to welcoming you again in a better attitude in this beautiful land of Hemu and creating more unforgettable memories for you!
Guest User
2-bed Room
Stayed in Apr 2025
Travel with friends
2 review
10.0/10
Outstanding
Posted on May 18, 2025
The room is very nice, clean and sanitary, the service attitude is warm, and the hills next to it have beautiful views. I will choose it again next time.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you very much for your praise and recognition of this stay experience! We are very happy to add surprises and pleasure to your journey! Providing guests with an experience beyond their expectations is our goal, and we hope that you can gain more comfort and pleasure during your stay. We are very pleased to see that you are satisfied with the room hygiene, service and environment. The carefully arranged space and complete facilities and equipment are all for every guest to enjoy a high-quality stay experience. Your satisfaction is the greatest encouragement for our work. In the future, we will continue to uphold this enthusiasm and strive for excellence in service details. Both the quality of the guest rooms and personalized services will be presented to a higher standard. I sincerely hope that you will choose us again, meet in Hemu, and gather under the stars! We will definitely bring you better and more intimate services! I wish you a pleasant journey and a good journey!
Guest User
Queen Room
Stayed in Mar 2025
Other
50 review
9.5/10
Amazing
Posted on May 1, 2025
The hotel is very large and luxurious, and there are still several buildings that have not been put into use. There is a large parking lot, which is suitable for self-driving. However, the path to enter is quite narrow, so be careful when passing cars (it is at the innermost of the tourist center). The hardware is first-class, which is worth recommending; hot water needs to be used with caution. But the service does need to be improved. I guess the boss asked employees to improve customer satisfaction, but the supervisor has not found any good way, and the employees below are doing it in a rather far-fetched way. For example, when leaving, the guest dragged two large boxes with both hands, and then the front desk sent two bottles of drinks. This is very embarrassing. How can they have a spare hand to take it? If they took it hard, how can they drag two boxes? Can't they take the initiative to call someone or help directly? I was embarrassed to see it next to me. Subjectively hope to be very polite, but in reality there is no such service awareness, which is terrible. At the service level, I feel that they are very hard-working, but I always feel weird and don't know how to provide good service.
Original TextTranslated by Google
6/7
Response from Property: Dear customer! In this troubled world, it is our great honor to be a touch of warmth in your journey. Your satisfaction is the driving force for us to keep moving forward. Thank you for your feedback. We will make timely improvements and enhance our service awareness. We look forward to sharing more beautiful moments of life with you in the future. I wish you a pleasant journey and a safe journey!
Guest User
2-bed Room
Stayed in Mar 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on Apr 20, 2025
The room was very nice, with floor-to-ceiling windows and snow-capped mountains behind. Two bottles of Oriental Leaves were also given. The breakfast was also very good, with a variety of choices. I will come again in a while!
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for choosing to stay in our hotel. Your recognition and praise mean a lot to us! We are very pleased to see that you are so satisfied with the hotel's conditions, room hygiene and service. We will continue to work hard to provide more considerate services to every guest. We know that details can best reflect the heart, so we have been committed to being thoughtful and meticulous in all aspects to make you live comfortably and eat happily. I hope to let you start a good day. I look forward to having the opportunity to serve you again next time. I believe that we will definitely make you feel more surprises and warmth! I wish you a happy life and all the best!
Guest User
2-bed Room
Stayed in Mar 2025
Solo travellers
2 review
10.0/10
Outstanding
Posted on Apr 18, 2025
The service is thoughtful and enthusiastic, the room is clean and elegant, and the terrace can directly see the snow-capped mountains. Everything is perfect
Original TextTranslated by Google
6/7
Response from Property: Dear distinguished guest, we are honored to see your good comments. A clean environment is the foundation, warm care is the feature, and the staff guards day and night to make you feel comfortable. This recognition is as heavy as a thousand pounds, and we will live up to your expectations in the future, waiting for you to come back to experience the upgraded experience.
Guest User
2-bed Room
Stayed in Feb 2025
Solo travellers
1 review
10.0/10
Outstanding
Posted on Mar 8, 2025
The room is nice and clean. I met the housekeeper because of a friend's recommendation, and he upgraded my room! He reminded me to eat breakfast every day and helped me call a car to and from the ski resort. Thank you for your hard work! The breakfast and rest every day are also good. Only then can I not feel tired on the ski resort. I will continue to stay here next ski season! I hope it can be cheaper!
Original TextTranslated by Google
Response from Property: Dear guests, we are delighted to see your five-star praise for Xingkong's hygiene! The housekeeping team carefully follows the cleaning process every day, from making warm beds to tidying bathrooms, every detail is not sloppy, just to give you a safe living experience. Thank you for your recognition, and look forward to serving you again, and wish you a wonderful journey.
Guest User
2-bed Room
Stayed in Feb 2025
Travel with friends
2 review
10.0/10
Outstanding
Posted on Mar 5, 2025
Starry Sky Hotel is very cost-effective in the current season in Hemu. I booked a preferred room type, and when I checked in at the front desk, I was upgraded to a room type. The room floor heating is very good, and there is free mineral water on the floor, which is unique in Hemu! The butler-like service is worth experiencing for skiing friends! The butler also sent drinks and dried fruits, and the restaurant has a rich breakfast and provides coffee.
Original TextTranslated by Google
Response from Property: Dear guest, we are very pleased to learn that you are satisfied with the hygiene and transportation. The deep cleaning of the room, the high-frequency care of the public areas, and the close connection of the surrounding traffic arteries are all paving the way for your worry-free journey. Your good comments are like a spring breeze, and we look forward to accompanying you again.
Guest User
2-bed Room
Stayed in Feb 2025
Couples
1 review
10.0/10
Outstanding
Posted on Mar 4, 2025
I recommend this place when you come to Hemu. The environment is really good. The front desk lady is warm and beautiful. The housekeeper service is very good and considerate. The hotel is fully equipped and comes with breakfast. The breakfast is also delicious. There is also coffee. You can see the snow-capped mountains in the room. The scenery is beautiful. On the first day, my boyfriend had diarrhea. The front desk lady found medicine for him. The housekeeper also sent nuts and drinks. The hotel yard is very large and can park many cars. Next time I come to Hemu, I will choose here again
Original TextTranslated by Google
Response from Property: Dear Customer, Hello! Your five-star review covers many highlights, including the sincere dedication of service, the ingenious construction of facilities, the convenient supporting facilities, and the satisfaction with breakfast! It takes a lot of effort to win your recognition, and I am grateful to have you by my side along the way. Have a nice trip!
Guest User
2-bed Room
Stayed in Jan 2025
Travel with friends
2 review
10.0/10
Outstanding
Posted on Feb 26, 2025
This is a serious review: 1. About the location of the hotel. The hotel is located in the Hemu Service Area, not in the New Village and Old Village. It is 3 kilometers away from the Old Village and New Village. You need to call a taxi, but it is not troublesome. There are restaurants and supermarkets nearby to meet your needs. Key points: The hotel is located on the upper side! So~ it is closer to the starry sky. There is a small snow mountain behind it, and there is also a small hill next to the parking lot. You can have an unobstructed starry sky and the Milky Way by walking a few steps! 2. The hotel has complete facilities. The hotel is a serious hotel! Not a wooden house! So it is more standardized, the facilities are more complete, and there are several buildings! The hotel has a butler, laundry service, restaurant, and parking lot. Key points: The hotel will send nuts and Oriental leaves! Delicious! Really surprised! 3. The butler service is very thoughtful. After booking the hotel on the Ctrip platform, the butler contacted me soon to confirm the needs, and was very kind, trying to give a better room! They also reminded us to eat breakfast on WeChat, fearing that we didn't play enough [break tears for laughter][break tears for laughter][break tears for laughter] 4. The room is comfortable! The floor heating is not too cold or too hot, shorts and short sleeves or thin long pants and long sleeves are just right in the room, mineral water is unlimited, and the bathroom provides face towels! This is the first time I have seen a hotel provide face towels! The room is very large, with hangers and small wardrobes! There is a whole row of 4-5 meter long tables under the TV cabinet, and 3 bedside tables! You don't have to worry about where to put your things! Very user-friendly! The humidifier is a big humidifier!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for writing such a detailed stay experience! Your recognition of the starry sky view and the standardization of facilities in our hotel, your description of the meticulousness of the butler service, and even the detailed description of the intimate configurations such as the humidifier and face towel in the room have inspired our team - it turns out that every attentive detail can be seen, which is the meaning of our insistence on high standards of service. The snow-capped mountains and the Milky Way in Hemu are always worth going to. I hope you can share this touching moment under the starry sky with more friends, so that more people can understand the magnificence and warmth of Xinjiang. As a Xinjiang tourism practitioner, we are always here with the most sincere smile, and we look forward to taking you to unlock the different surprises of Hemu in four seasons when we meet again next time! I wish you a life as bright as the Milky Way, and look forward to continuing this "stars within reach" fate with you!
Guest User
2-bed Room
Stayed in Jan 2025
Travel with friends
2 review
10.0/10
Outstanding
Posted on Feb 25, 2025
Who says Hemu is expensive and bad? It was my first time to Hemu. I booked this hotel with the mentality of booking a moderately priced hotel first and changing it if it didn't work out. The housekeeper contacted me immediately and confirmed in advance. The service was very thoughtful. The hotel gave me nuts and oriental leaves. There was a snow scene outside the window~ It was so comfortable~ The hotel facilities are very complete, and there is also a snow scene outside the restaurant! The buffet breakfast is quite rich! Baorsak may be a routine operation, but the white porridge with porridge oil is a surprise for Chaoshan people! Then I decided to stay here until I left!
Original TextTranslated by Google
6/8
Response from Property: Dear customer, your likes and recognition are an encouragement and support to us. Bringing you a satisfactory stay experience has always been our direction of effort. At the same time, we will also improve the types of breakfast and strive to do better.