Pullman Cairns International

The room was spacious and comfortable. Check-in at the front desk was a bit slow, but they do offer luggage storage. Housekeeping kept the place very clean and provided fresh towels. The blackout curtains were great, and there were plenty of outlets.

The views are fantastic and it's so quiet. The room was a little dated, but it was kept very clean. The heated jacuzzi pool was amazing, I went every day. Highly recommended.

Summary: I used to think the Pullman hotels managed by Accor in Australia (Melbourne Central and Sydney Airport) were bad, but I never expected this Japanese-managed Pullman in Cairns to be even worse. I consider myself quite adaptable to the hospitality environment in Australia, but I was still shocked by the chaotic management of this Pullman Cairns International. 1. I checked into the hotel around 3 PM that day (paid over $100 for an upgrade to a superior room). The first room had fresh stains on the carpet (possibly bloodstains). The second and third rooms I was moved to had dirty linens. By the time I moved to the third room at 4 PM, I was too exhausted to move anymore, so I just asked them to change the linens, and I forced myself to sleep. The next morning, I woke up and was about to wash my face when I found very clear light red stains (didn't take a picture) on the bathroom hand towel. At this point, I completely lost trust in the hygiene of their amenities! I strongly recommend anyone brave enough to stay here to bring all their own disposable toiletries! 2. The service was very 'casual.' On the positive side, it had the typical patience of Japanese service, and they were 'responsive' to requests. After the third room change, a Japanese supervisor and what appeared to be a housekeeping manager personally came to my room to tidy up and even vacuumed the floor. The young staff at the front desk were also nice. However, the room service was a complete mess. I asked the front desk to send a comb to my room but waited all night without receiving it. The next day, I was 'lucky' enough to get a toothbrush when I asked for one.

I didn't expect to find such a great value hotel in Cairns! There were five of us, and we stayed for four days. The service was excellent, and the breakfast was incredibly rich and varied. The swimming pool downstairs was also fantastic, and they even had a hot tub. If I ever get the chance to visit again, I'd definitely choose this hotel.

The room itself was generally acceptable, and the balcony view was fantastic. However, the service left a lot to be desired. We found a thumb-sized blood stain on the bedsheet that hadn't been cleaned. We reported it to the front desk, and they assured us it would be handled and that a manager would contact us directly. But nothing ever came of it. We had to call housekeeping again to have someone come and change the sheets. There was never an explanation or an apology, which made it feel like this kind of thing is commonplace and not worth making a fuss over. But from a guest's perspective, this is not a minor issue; it was extremely unpleasant both psychologically and experientially. Housekeeping also consistently missed things; we had to call for everything from towels to toilet paper! This 'five-star' service was incredibly disappointing. To be fair, we are loyal Pullman customers globally, but it seems only the Pullman Cairns has these shortcomings.

The air in Cairns is really good, and the hotel facilities are complete with beautiful scenery. It's within walking distance to the pier, and there are many delicious and varied food options nearby. I really wish I could have stayed a few more days.