Sunshine Tower Hotel

There was an obvious and large stain on my bedsheet when I checked in the first day. I wonder if the house keeper had it changed. At one late night, there was a false alarm going off. Many customers gathered at the lobby for 15 minutes. Finally, a staff just told us the fact without any apologies. What a poor quality hotel it is. Last but not least, over the 4 night stay, the wifi in my room was not working. No remedy was offered. It was blamed on the cyclone, but the wifi in the lobby was normal .

Customer Service was absolutely fantastic and room was excellent

The unit had a range hood but no range The power points were placed where a contortionist skills were required to access Although there was sufficient space for a full sized fridge, there was only a bar fridge with a broken rack in the bottom. Lost a full bottle of wine when it dropped out and hit the floor The bathroom was tired and the paint was peeling There was signs of water damage along the skirting boards The one PowerPoint that could be seen and accessed had no face plate and appeared burnt out, it didn’t work The reception staff were very helpful and gave us an extension cord for my husband’s CPAP machine but that was unsafe as it trailed across the room Finally we were shown where the power points were located. The most ridiculous design I have ever seen over several years of travel. Under the fixed side tables and unable to be accessed!!! Both remotes were held together with gaffer tape. There were no bedside lamps. The door lock was cheap and could easily have been broken into. All in all not my best experience but the reception staff deserve a star for their helpfulness. Would not recommend this hotel.

Couldn't provide clean towels even when requested prior. Understood there was a laundry but as a business traveller, I don't have time to do my laundry whilst on a business trip.