We spent two days in August at this classic old spa in the area, which became part of a chain about three years ago. Some rooms have been renovated, but not ours. The double bed was comfortable but small, not a standard size. The air conditioning in the room worked, although it was rather noisy. You could hear the plumbing in the bathrooms, especially. The common areas don't have air conditioning and are empty, which is a shame. The establishment allows dogs and cats, but we barely heard any barking. What we did hear was a little girl screaming and throwing a tantrum in and around the pool. Unfortunately, thermal tourism isn't compatible with a children's play area, and some rude and inconsiderate parents take advantage of the poor decisions of managers lacking judgment. The outdoor pool is well-maintained, and, as with the previous management, they continue to admit people from outside the hotel who come for lunch. Lunch is inexpensive but not worth it, just like breakfast, which costs €12. Rosa's fantastic attitude, clearly appreciated by the guests, is what saves it. Check-in was late, but the two ladies at reception handled it wonderfully. The heart of this hotel is clearly its staff. Most guests were locals, but there were a few foreigners. We didn't use the spa this time, but it still retains its old-fashioned charm. There are places to eat and shop nearby, but since it was August, some were closed, except for the construction work that the Town Hall decided to postpone until August, without considering that many people come to Caldes precisely to spend their money and get a well-deserved rest. Let's hope there's no construction next time, but that the friendly and efficient staff remains.
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