Hotel Delta Florence

Unfortunately, my stay at your hotel fell short of expectations, not meeting the minimum requirements for a pleasant and comfortable stay. I would like to report the following problems I encountered: 1. Noise: Due to the poor soundproofing of the room, I experienced annoying noises coming from adjacent rooms and from the constant passage of staff trolleys in the corridors, even at night, which significantly compromised my rest. Furthermore, the "Latin party" event did not allow for rest due to the extremely loud music volume until the early morning hours of October 29th. I didn't sleep at all last night. 2. Dirt: The cleanliness of my room was lacking, with the presence of dust, stained curtains and dirty bedspread. 3. Odor: I noticed unpleasant odors in my room and in some common areas of the hotel. 4. Temperature: The air conditioning system in my room emits an unpleasant odor and absolutely had to be left off, furthermore the internal temperature was excessively high. The floor in many areas was decidedly hot. This problem of high room temperature was particularly problematic during the dance party held under my window, when I had to close the window due to the noise unlike the first evening where having slept with the window open allowed for a few hours of sleep . In addition to the above, I found a broken shower head in the bathtub, the telephone in the room did not work, the fridge bar was off, the breakfast offered was of poor quality. The only thing I tasted was the yogurt which had an abnormally acidic taste. I want to point out that, as an international customer, I have traveled extensively for business and pleasure, but never have I found myself in a similar situation, which is truly unacceptable for a 4 star hotel. My experience at this hotel was disappointing and had a negative impact on my work commitments scheduled for the weekend of October 28th and 29th due to a special corporate meeting held over the weekend. I kindly ask that this complaint be considered and that necessary measures be taken to improve the quality of services offered by the hotel. I reported the temperature problem to the front desk, but was asked to be patient, making assumptions about pipes running underneath the room. A person was then sent to turn off the air conditioner, misinterpreting my request. The person did not want to verify what I raised regarding the anomalously high temperature of the room, the heat of the floor. When she realized that it wasn't about turning off or adjusting the air system, she left without uttering a word. The second and third time I went to the reception I found groups of Asians queuing for check-in right outside the entrance door, thus preventing me from repeating the report. Furthermore, the telephone in the room did not work and tiredness after a long day of work and a sleepless night prevailed. For the above, all the inconveniences suffered: I request a full refund of the cost of the stay. I hope to receive a timely response regarding the actions taken to resolve these issues. I remain available for further details or clarifications.

I thought worse from the reviews I read. Normal room, adequate breakfast, courteous staff. It's a four-star hotel that has certainly had better moments, but compared to the crazy prices in Florence for a night's sleep it's more than fine!!

Good parking, big room, but old facilities. Suitable for self-driving cars

Truly terrible! Honestly it should be radically cleaned and renovated. 4 at the reception but no one to welcome guests, I had to ask for attention. They gave me a room that I refused to sleep in, water leaks and mold on the walls, a significant crack in the wall, dusty and dirty carpet; an unbearable musty and damp smell. I complained and they gave me another room, certainly better but certainly not at the level of the amount paid. Interlocking mini bath, the bidet is so attached to the shower that it cannot be used. I understand that foreign tourists have different customs and traditions, but allowing you to slouch on the sofas at the entrance, take off your shoes and put your feet on the armrests is behavior that a hotel shouldn't allow regardless. Unfortunately I didn't take any pictures, they would have been enlightening.

Good location near the motorway exit, structure to be reviewed, breakfast only sweet, poorly supplied, cappuccino ok.

Very nice place, well located. The service was excellent, friendly and helpful at all times