Lumina Villas Cam Ranh, Bai Dai Beach Luxury Resort Villas

Unfortunately, what should have been a great experience in a relaxing seaside resort was tainted by an act of petty theft on the day we arrived. Amounts of money in $AUD were stolen from purses of my wife and daughter and from my wallet while briefly unattended most likely in our villa. We raised the matter several times with our assigned “butler” and he claimed to have inspected CCTV footage and found nothing of interest. There is a very complex relationship between Lumina and Wyndham Gardens in which their villas are situated. When we requested they inspect CCTV footage at Wyndham reception they told us they couldn’t because “Wyndham was nothing to do with them”. Lumina do not provide safes in their rooms so be warned! Needless to say, we are very disappointed about this experience at Lumina as it left us with a very uneasy feeling when we should have been enjoying a relaxing holiday. Lumina management have been less than supportive of our claims and almost accusing us of having mishandled our money. They have not provided even so little as an apology let alone any offer of compensation. This is our third trip to Vietnam, a country we are very fond of. We admire the integrity and hospitality of the Vietnamese people and this experience is certainly not typical. However on the basis of our experience I could not recommend Lumina Villas to any fellow travellers.

Great service