Guest User
January 25, 2026
My experience this time was extremely poor. There happened to be an event at the hotel, and there were only two staff members at the front desk, resulting in a very long check-in line. Because my car is taller than 1.9 meters, I had to park in the outdoor parking lot, and each time I needed to enter, I had to call the front desk for access.
However, because the front desk was very busy, my call was automatically transferred to the overseas service team. When I stopped my car at the entrance of the parking lot and called them to gain access, I was asked questions for five minutes to verify that I was a customer staying at the hotel. There were three children and an elderly person in the car. If I had not interrupted them, my car would have been blocked at the parking entrance for even longer.
To make matters worse, because my car was blocking the entrance, drivers behind me kept honking their horns. I believe the hotel needs to assign more staff to the front desk during peak times and review their processes to make the use of the outdoor parking lot smoother for guests.
Because of this very unpleasant experience, as an IHG member, I will not choose this hotel again in the future.
