Golden Parnassus Resort & Spa - All Inclusive (Adults Only)

As I arrived and was allocated my room, I soon after had to go back to reception as the room smelt of damp was terrible, I was given another room which smelt slightly better but could still smell damp, rooms outdated brown water coming from sink taps and from the shower, no towels in the room, pictures from the website looked nothing like the room I received, only one lift working later to be informed that the lift hasn't been working for six months, when I asked the concierge what makes Golden Parnassus a 4* hesitated and informed me that work still needs to be done, and maybe my expectation was a bit to high. Outside bar was been completed days after I arrived, and then when completed only played elevator music which could not be changed as it was standard on usb stick very disappointed, only one part of the pool was illumined at night which seemed dangerous, not enough poolside umbrellas for protection from the sun. One evening I went for dinner and asked for a cup of hot water to be told by one of the waiters he couldn't get me hot water as he can only get hot water in the mornings in which I had to speak to someone more senior, as I didn't understand why I couldn't have a cup of hot water in the evening. Apart from morning pool exercise no other activities was available, Mexican night no holiday maker participation. Restaurant servicing from chipped plates and cups, poor standard of food this is not the standard I excepted for a 4* resort. The fact that I had to spend more money and stay at a different resort (The Grand Oasis) leaving my friends to stay at Golden Parnassus which then on set my anxiety by being alone. The positive thing I will take for this hotel is the staff (Oscar breakfast waiter his energy in the morning was infectious) also bartender Ricardo for poolside bar when it was completed made me felt welcome when I came to the bar. I have travelled the world and by far this is the worse hotel I've stayed at.

There were no towels in the room, so I told them to leave them so they could come in when I wasn't there, but when I went out, there were no towels. When I inquired, the staff said they were busy. He then gave me a handkerchief and a small towel. The water smells and the towels are dirty. Employees do not know information about the restaurant