Canopy by Hilton Cancun la Isla
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Canopy by Hilton Cancun la Isla

Blvd. Kukulcan S N-Km. 12.5, La Isla, Zona Hotelera, Cancun, Quintana Roo 77500, Mexico
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hotel overview picture
Last booked 21 hrs ago
Highlights
Great views
Lots to do
Delicious breakfast
Ideal location
Free parking
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Amenities
Sunbathing Area
Outdoor swimming pool
Massage Room
Fitness Room
Private parkingFree
Priority airport pick-up
24-Hour Front Desk
Luggage StorageFree
All amenities
Property Description
Hello and welcome to Canopy by Hilton Cancun La Isla, an urban hotel beside the lagoon in the Cancun Hotel Zone. Enjoy being steps from some of the best shopping brands, restaurants, and white sand beaches. At Canopy, we have got you covered. Our Just-Right Rooms are comfortable, modern spaces with the amenities you want, like free WiFi, a 55-inch HDTV, murals from local artists and our exclusively designed Canopy beds. Deluxe rooms feature views of the ocean and double shower, while our suites include a living room, dining area, espresso/bar cart and hanging chair as well as signature Canopy bathrobe. Feel better going forward and fill up your bottles with filtered water on every floor. Welcome the day in the cafe with a delicious artisanal breakfast made with fresh ingredients and local produce. Dine at Azulinda Cafe and Bar or head to the roof to sip cocktails, fresh juices and coffee al fresco. We also offer an om-site spa, complete with treatment rooms, to help you relax and rejuvenate. Enjoy the view while working out or relaxing poolside at our rooftop fitness center and outdoor pool. If there is business to be done, settle into our co-working space with comfortable seating and plenty of charging outlets. We also offer three boardrooms for meetings and events, and our beautiful terrace will accommodate up to 36 guests.
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8.2/10
Very Good
Hotel is next to shopping mall and provides free parking during our stay.
All 139 reviews
Surroundings
Airport: Cancun International Airport
(20.6km)
Landmarks: Louis Tussaud's Museo de Cera Playa del Carmen
(<100m)
Landmarks: Scorpion’s Temple
(<100m)
Landmarks: Luchatitlán
(200m)
Landmarks: Yamil Lu'um
(290m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

7

King Room with Sunrise View

1 King bed
Has window
Non-smoking
Air conditioning
Minibar
Toothbrushes
Phone amplifier
Room Details
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5

Premium Two Queen Room with Sunset Bay View

2 Queen bed
Has window
Non-smoking
Air conditioning
Refrigerator
Minibar
Toothbrushes
Room Details
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5

Premium Two Queen Room with Sunrise Bay View

2 Queen bed
Has window
Air conditioning
Minibar
TV
Phone amplifier
Room Details
Check Availability
4

Two Queen Bed Room with Sunrise View

2 Queen bed
Has window
Non-smoking
Air conditioning
Minibar
Toothbrushes
Phone amplifier
Room Details
Check Availability
7

Two Queen Bed Room with Sunset Bay View

2 Queen bed
Has window
Non-smoking
Air conditioning
Minibar
TV
Phone amplifier
Room Details
Check Availability
9

Sunset Bay View King Room

1 King bed
Has window
Non-smoking
Air conditioning
Minibar
TV
Toothbrushes
Room Details
Check Availability
6

La Isla Two Queen Bed Room

Has window
Non-smoking
Air conditioning
Minibar
Toothbrushes
Phone amplifier
Room Details
Check Availability
12

One Bedroom King Suite with Panoramic View

1 King bed
Has window
Non-smoking
Air conditioning
Minibar
TV
Toothbrushes
Room Details
Check Availability
7

La Isla One King Bed Room

Has window
Non-smoking
Air conditioning
Minibar
Toothbrushes
Phone amplifier
Room Details
Check Availability
7

Premium King Room with Sunset View

1 King bed
Has window
Air conditioning
Minibar
Toothbrushes
Phone amplifier
Room Details
Check Availability
10

Master King Bed Suite with Nichupte Bay View

1 King bed
Has window
Non-smoking
Air conditioning
Minibar
TV
Toothbrushes
Room Details
Check Availability
8

1 King Bed Mobility/Hearing Access Ri Shower

1 King bed
Has window
Non-smoking
Air conditioning
Minibar
Toothbrushes
Phone amplifier
Room Details
Check Availability
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Guest Reviews

8.2/10
Very Good
139 reviews
  • Cleanliness8.8
  • Amenities8.3
  • Location8.6
  • Service7.1
Average for similar properties in Cancun
Most Mentioned
Review summary
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Service Quality: Guests generally appreciate the friendly and warm service provided by the hotel staff. Services such as 24/7 room service and attentive assistance contribute to a positive experience, although some have noted occasional service issues.(based on 7 reviews)
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 6, 2025
Stay at Canopy by Hilton Cancun was pleasant as location was ideal for us since Its just next to Outlet Mall La Isla. Where we can shop and have our meals there. Lots of entertainment for whole family too. Walkable along the hotel line to the beach and supermarket. View from our room was so lovely. Pool area was a good place to just chill out and enjoy the view. Water drinking dispenser at each floor but i think need to clean it up occasionally. As water is hard water that leaves white residues.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
March 18, 2025
Pool party was awesome. However I expected a more service oriented approach at all.
c‍5‍2‍9‍3‍3
May 12, 2025
Hotel is next to shopping mall and provides free parking during our stay.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 28, 2023
Friendly staff, 24/7 room service, handful of vegetarian options, amazing pool
M‍9‍1‍2‍0‍*‍*‍*‍*
February 11, 2025
Very good
A‍l‍h‍a‍s‍s‍o‍u‍n
January 13, 2023
Super nice
M‍a‍p‍l‍e‍ ‍&‍ ‍T‍e‍a
March 19, 2025
硬件出色,服務令人失望 硬件條件非常好,是酒店區最新的酒店。Roof Top的景色絕佳,左邊是加勒比海外海,右邊是瀉湖,陽光照耀下能看到5/6種不同顏色的藍和綠色,非常美。 酒店不是All Inclusive,所以比較安靜,這點對我們來説是優點。 但軟件(服務)拉胯! 1. 下了Didi熟食單,提前跟前台打了招呼,前台説不給放冰箱,可前台10步之外就是吧枱和餐廳,完全不合理。 2. 飛機早上7點抵達,7:30到達酒店,前台告知不能提前check in,必須等到下午3點,太教條。但為什麼航空公司的人就可以提前入住? 3. 要毛巾催了2次,等了40分鐘;要面巾紙催了3次,最後自己去找的服務員。 4. 洗澡的把手是斷的,維修也不及時。 5. 枕巾上面有黃色的水印和斑點。 住了5天,硬件確實不錯,但服務太差,下次會選擇別的酒店。
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A‍o‍f‍e‍n‍g
February 6, 2025
房間可以看到大海,離購物中心和商業中心非常近,頂層的游泳🏊♀️景美,服務周到細緻、熱情、非常安全,打車和坐公車方便,非常滿意
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Services & Amenities

Outdoor swimming pool
Fitness Room
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Transportation
Business services
Front desk services
Languages spoken
Food & drink
Public areas
Health & wellness
Activities
Cleaning services
Accessibility
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: 07:00–12:00

Front desk hours: 24/7

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
For all room types, cots can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
Fees for extra beds and cots are not included in the total price. For details, please contact the hotel.

Breakfast
StyleBuffet
Opening hours[Mon - Sun] 07:00-11:00 Open
AgeFee
Adult
Buffet:MXN$572.6 (approx. AU$ 47.80) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs
Fee: MXN$1,256.66 (approx. AU$ 104.90) per pet per stay

Service animals
Service animals are allowed on request

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

  • Cash

Property Description

  • Opened: 2020
  • Number of Rooms: 180
Phone:+52-9986891193
Email:cunli_reservations@hilton.com
Hello and welcome to Canopy by Hilton Cancun La Isla, an urban hotel beside the lagoon in the Cancun Hotel Zone. Enjoy being steps from some of the best shopping brands, restaurants, and white sand beaches. At Canopy, we have got you covered. Our Just-Right Rooms are comfortable, modern spaces with the amenities you want, like free WiFi, a 55-inch HDTV, murals from local artists and our exclusively designed Canopy beds. Deluxe rooms feature views of the ocean and double shower, while our suites include a living room, dining area, espresso/bar cart and hanging chair as well as signature Canopy bathrobe. Feel better going forward and fill up your bottles with filtered water on every floor. Welcome the day in the cafe with a delicious artisanal breakfast made with fresh ingredients and local produce. Dine at Azulinda Cafe and Bar or head to the roof to sip cocktails, fresh juices and coffee al fresco. We also offer an om-site spa, complete with treatment rooms, to help you relax and rejuvenate. Enjoy the view while working out or relaxing poolside at our rooftop fitness center and outdoor pool. If there is business to be done, settle into our co-working space with comfortable seating and plenty of charging outlets. We also offer three boardrooms for meetings and events, and our beautiful terrace will accommodate up to 36 guests.

Frequently Asked Questions

What is the cancellation policy for Canopy by Hilton Cancun la Isla?

The cancellation policy for Canopy by Hilton Cancun la Isla varies depending on the type of room and booking conditions.

How much does it cost at Canopy by Hilton Cancun la Isla?

Prices at Canopy by Hilton Cancun la Isla change according to dates, hotel policy, and other factors. Please search for the dates you wish to stay to view prices.

Does Canopy by Hilton Cancun la Isla have airport transfer services?

Yes, Canopy by Hilton Cancun la Isla offers airport transportation for guests. We recommend calling ahead to confirm availability and pricing.

What are Canopy by Hilton Cancun la Isla nearby landmarks?

Nearby attractions to Canopy by Hilton Cancun la Isla include Louis Tussaud's Museo de Cera Playa del Carmen, only <100m from your search (straight-line distance) away.

Does Canopy by Hilton Cancun la Isla provide a pool?

Yes, Canopy by Hilton Cancun la Isla has a swimming pool for guests.

What are check-in & check-out time at Canopy by Hilton Cancun la Isla?

Check-in at Canopy by Hilton Cancun la Isla starts from 15:00-24:00, and the standard check-out time is by 12:00.

Are pets welcome at Canopy by Hilton Cancun la Isla?

Yes, pets are typically allowed at Canopy by Hilton Cancun la Isla, but it's always best to call ahead to confirm.

About This Property

Nearest AirportCancun Intl. Airport
Distance to Airport30.96KM
Average Price FromAUD578
Hotel Star Rating4