Guest User
June 14, 2024
I recently stayed at Summer Ville and found the rooms to be good value for money. The housekeeping team does a great job, and there's sufficient parking for around 12 bikes and 2 cars. Overall, the room experience was worth the price. However, the breakfast experience was horrendous. Breakfast is supposed to be served between 8 am and 10 am, but there's only one staff member handling everything: taking orders, serving, clearing tables, and refilling the buffet. This results in long wait times, with over 20 minutes to refill basic items like spoons, cups, napkins, and bread. Table clearance is non-existent, and when items like puris run out, it takes over 45 minutes to prepare more. The lack of pre-planning is evident. It would be much more efficient if they prepared the food around 5 am and simply reheated and refilled the buffet as needed. This would save a lot of time and frustration for the guests. I also noticed some guests packing their breakfast into lunch boxes, which raises questions about cost management. The owners seriously need to rethink their breakfast strategy to improve guest satisfaction. If you complain anything to the front desk team, they put blame on the service steam by saying " they are like this only we have to suffer because of them they are outsource not our team" such a poor response, and no team work. Overall, while the room was a good deal, the breakfast experience left much to be desired.