Grand Pacific Palisades Resort

The hotel was disappointing. Rose was in charge of our accommodation, she was absolutely not friendly, she took a very long time to do everything and gave us a room right under a building structure. When I turned on the air conditioner, the whole room was filled with construction dust, it became hard to breathe. We returned to the reception and asked to change the room, but they refused because there were no rooms available, although it was a weekday and the hotel was completely empty. I double-checked the hotel website, there were many available rooms of all categories, so I asked to invite a manager. The manager had to wait about 30 minutes, he did not introduce himself, he was also very unhappy that he was disturbed and said that the only free room was even further away than the one that was given to the first one, even further than the Cassara hotel, but without construction overhead. we offered to pay extra for a better room, but he strictly refused us and since it was impossible to cancel the hotel, we would have lost the full cost, we stayed the night in the room that was given. I don't recommend this hotel with such unfriendly staff.

Room felt very clean, kitchen had the dishes we needed, staff was pleasant and helpful and quickly took care of requests. We enjoyed the many amenities and beautiful views.

Resort was great! Perfect for families with children! A short 5 minute walk to Legoland was a big plus also! Will definitely be staying here again in the future! Naz at the front desk was nice and helpful with everything we needed

Check in is 5pm - too late. Check out is 10am - too early. Elevators not working. Walked a mile to get to our room from parking garage. Front desk never picked out our calls.

Rose, at the front desk was very helpful and went above to answer all of our questions and help make our vacation memorable.

The property was great, especially for families with children. It has a heated pool, splash pad, playground, and hot tube. Also great to have a full kitchen. Excellent views.

Family friendly. Staff was very helpful and friendly. Was able to borrow sand toys to take the Beach and they had complimentary swim diapers available. My daughter loved the activities that are planned daily. The size of the room with the full kitchen made our stay comfortable. We will be back.

Had a great gentleman check us in. The woman who worked the register on the right side should probably not be your customer service person. Checked all the boxes but condescending and rude with a smile. Bothered I was asking questions and hoping to pass me off anywhere where possible. Loved the room, amenities and all else. She took up head space on a family trip for a bit and that was annoying.

We loved staying here so much. It was within walking distance to Legoland and had so many fun amenities for the kids.