Guest User
January 23, 2026
I stayed at this hotel for one night after a very long 21-hour flight. When I arrived, the receptionist was helpful and welcoming. He told me I could call anytime if I needed assistance, which I appreciated.
However, the phone in my room was not working. Unfortunately, this became a problem the next morning. When I woke up and went out for an early walk—since it was my first time in Casablanca—I opened my door and stepped directly onto a flooded hallway. I was staying on the second floor and had no idea there was water outside. As a result, my socks and winter slippers got completely wet.
I tried to call the front desk, but the phone was still not functioning. I then went downstairs to inform the staff, but there was no one at the front desk at that time.
When I first arrived, I was impressed by how the room looked. However, I noticed that there were no bathroom slippers or hotel slippers provided, which was uncomfortable, especially since it is winter.
On a positive note, the hotel is located in a convenient area with nearby cafés and restaurants, which is a plus.
Overall, the hotel has potential, but better maintenance, working in-room communication, front desk availability, and basic amenities would greatly improve the guest experience.
