Stayhere Casablanca - Maarif - Elite Residence

Staying at Riad Old City Palace was pure magic – a hidden oasis in Fez’s bustling medina that felt like stepping into a warm Moroccan dream. The atmosphere is enchanting: intricate zellige tiles, cozy lounges with plush cushions, and a serene riad courtyard that whispers tranquility amid the city’s chaos. It’s the kind of place where every corner invites you to relax and soak in the authentic charm. The staff? Outstanding! From the moment we arrived, they were like family – incredibly friendly, always available with smiles and genuine care. Whenever we had doubts about anything (taxis, markets, hidden spots), they were there, patiently answering questions, always picking up the phone promptly, and even guiding us with precise directions to local gems. They made our trip seamless and stress-free. Food highlights were next-level. The late-night teas were a lifesaver after long days exploring – aromatic mint tea served with warmth and perfect sweetness under the stars. Dinners were flavorful feasts of tagines, couscous, and fresh salads that burst with local spices. Breakfast? A lavish spread of fluffy pancakes, fresh fruits, cheeses, and endless Moroccan pastries – we never wanted to leave the table! This riad is simply a nice place run by the best team. Thank you from the bottom of our hearts – we strongly recommend it to everyone visiting Fez. We’ll be back!

The apartments are renovated and the location is okay, but I had an issue when I made a mistake with the date and asked them to change it, but they refused because it's non-refundable. I went to the apartments and met with the general manager (Walid) and asked him to change the date. He agreed, but on the condition that I book now and pay the amount, and then submit a cancellation request through the website. I did so, but to my surprise, he lied to me and rejected the request.