Corner Of Grove Street, 437 Hume Hwy, Casula, New South Wales, 2170, AustraliaView Hotel Details
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1 night
ibis budget Casula Liverpool Guest Reviews
6.9/10
108 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location6.8
Amenities6.7
Service7.0
Cleanliness7.0
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All reviews(108)
Positive reviews(13)
Reviews with photos/video(6)
Negative reviews(4)
Guest User
Standard Room with Queen and Single
Stayed in Feb 2025
Family
2 review
4.5/10
Posted on Mar 12, 2025
The staff was very friendly, that's a plus. The bed was also clean, which is the most important thing to me. But that's about it with the positive points: the bathroom was not very clean and the interior of the room was very outdated and worn down. The blinds had a giant hole in them so a lot of light came through in the morning. The window was the dirtiest window I have ever seen in my life.
The fridge had clearly not been cleaned for a long time so it was really gross, turned down way too cold so our food froze, and was very loud aswell.
We also REALLY underestimated the distance to the city centre, which took us around 1,5-2h with public transport. There was no bus connection during late evening and the night, so the last 20 minutes of our way home were spent walking.
Overall not a good experience.
Response from Property: Thank you for your review. I am glad you found bed clean and the staff looked after you. We hope to welcome you back.
Target 1000
Standard King Room
Stayed in Feb 2025
Business travellers
1 review
7.5/10
Posted on Mar 10, 2025
This hotel used to offer a free parking inside. Unfortunately this time they’re charging extra $10 on top of the hotel fee.
Response from Property: Thank you for your review.
Guest User
Standard Room with Queen and Single
Stayed in Oct 2024
Couples
1 review
10.0/10
Outstanding
Posted on Feb 10, 2025
It’s was good
Response from Property: Thank you for your review.
Oh Jia Jun
Standard King Room
Stayed in May 2024
Couples
18 review
8.5/10
Very Good
Posted on Jun 2, 2024
Photo of the rooms provided by the hotel is exactly what you will receive. The heater (air con) was not functioning well so the hotel provided extra blankets and another heater to us, though it was noisy. Hotel was extremely clean though. Service by the staff is good as well.
Response from Property: Hi Jia,Thank you for your kind words about our staff! We appreciate your feedback on the facilities as well. Your comments help us identify areas for improvement. We're committed to making your next stay even better, Sorry the AC was acting up. Might be a flat battery issue – always good to buzz the reception for a quick fix. We're checking and ensuring it's top-notch for the next time.Regards,Mehboob AliGeneral Manager
Guest User
Standard Room with Queen and Single
Stayed in May 2024
Couples
3 review
4.5/10
Posted on Jun 6, 2024
Shower n bed very dirty
Response from Property: Dear Guest,We appreciate your feedback regarding the issue with your room. Our sincere apologies for any inconvenience caused. Rest assured, we've addressed this with our team to ensure a better experience next time. Thank you for bringing it to our attentionRegards,Mehboob AliGeneral Manager
Guest User
Standard Room with Queen and Single
Stayed in Oct 2023
Solo travellers
1 review
10.0/10
Outstanding
Posted on Nov 27, 2023
The stuff were so friendly and The room was clean enough and neat . highly recommend !
Response from Property: Dear Guest,Thank you for sharing your positive experience with us! We're delighted to hear you enjoyed your stay. Your kind words mean a lot to us. Looking forward to welcoming you back soon!Regards,Mehboob AliGeneral Manager
Guest User
Standard Room with Queen and Single
Stayed in Apr 2024
Travel with friends
1 review
9.5/10
Amazing
Posted on Jun 7, 2024
Rooms are good. Even though AC needs to be updated. Mine didn't warm up the room
Response from Property: Dear Guest,Thank you for sharing your positive experience with us! We're delighted to hear you enjoyed your stay. Your kind words mean a lot to us. Looking forward to welcoming you back soon!Regards,Mehboob AliGeneral Manager
Prakash Mujumdar
Stayed in Oct 2023
Couples
12 review
10.0/10
Outstanding
Posted on Nov 13, 2023
Nice location nice service room was good , only breakfast was not up to the mark
Response from Property: Reply from the property:Dear Guest, Thank you for sharing your positive experience with us! We're delighted to hear you enjoyed your stay. Your kind words mean a lot to us. Looking forward to welcoming you back soon! Regards, Mehboob Ali General Manager
Guest User
Stayed in Nov 2023
Solo travellers
2 review
10.0/10
Outstanding
Posted on Dec 29, 2023
Everything is good here and I am on the way to work
Response from Property: Dear Guest,We're delighted to hear that our hotel made a positive impact on your stay! Your recognition means a lot to us. Thank you for choosing us, and we can't wait to provide you with another excellent experience in the future.Regards,Mehboob AliGeneral Manager
A.A.k
Standard Room with Queen and Single
Stayed in Jan 2024
Business travellers
4 review
8.5/10
Very Good
Posted on Feb 12, 2024
It was very clean and comfortable
Response from Property: Dear Guest, Thank you for sharing your positive experience with us! We're delighted to hear you enjoyed your stay. Your kind words mean a lot to us. Looking forward to welcoming you back soon! Regards, Mehboob Ali General Manager
Durrrrr
Stayed in Jan 2023
Other
4 review
8.0/10
Very Good
Posted on Feb 23, 2023
Good Good Good Good Good Good Good Good Good Good Good Good Good Good
Response from Property: Dear Guest, Thank you for sharing your positive experience with us! We're delighted to hear you enjoyed your stay. Your kind words mean a lot to us. Looking forward to welcoming you back soon! Regards, Mehboob Ali - General Manager
Emily
Stayed in Nov 2023
Solo travellers
4 review
3.5/10
Posted on Dec 8, 2023
Hate It
Response from Property: Hi Emily, Thanks for the review
Enzo77
Standard King Room
Stayed in Dec 2024
Couples
3 review
8.0/10
Very Good
Posted on Jan 20, 2025
Acceptable for the price
Original TextTranslated by Google
Response from Property: Hi there, thank you for your review. Sherelyn
Guest User
Standard Room with Queen and Single
Stayed in Jan 2025
Family
6 review
4.0/10
Posted on Feb 10, 2025
The room was not clean. I felt itchy all over after sleeping for a night. There were a lot of residues and hair on the bed, and the bedding was also stained.
Original TextTranslated by Google
Response from Property: Hi there, thank you for your review. I am sorry we let you down. Please rest assured your feedback will be shared to our housekeeping team for training and development.Thank you,Sherelyn
Guest User
Standard King Room
Stayed in Nov 2024
Business travellers
7 review
6.5/10
Posted on Dec 31, 2024
Hotel for the night, there are facilities but not comfortable!
Do not take breakfast! Poor! Not worth the money
Original TextTranslated by Google
Response from Property: Hi there, thank you for your review. I am sorry you didnt like the $13 continental breakfast.