Acapulco Resort Convention Spa Reviews

They have clean rooms and beach is great but animations could be funnier. There’s nothing to do after 10pm.

Nice facilities with excellent pools, water park and beach. We stayed in a bungalow which was infested with mosquitoes and smelt of sewerage. Dining was acceptable however seemed to be catering for 1000 people at a time. Dinner was ok and breakfast a lot better. It seems that the best facilities are reserved for the high rollers. We were invited to the hotel previously and had a fantastic meal in the main building however this time we left dissatisfied and won’t go back to stay.

Good hotel

The location of the hotel is very good. The sea is crystal clear. Activities for children fill the whole day. The staff is friendly but the number of staff is not enough for the guests. The cleaning is of medium quality. The food is delicious and the varieties are sufficient. The aqua parks are sufficient for children.

The food was good, we liked the location of the hotel, the sea was wonderful

Acapulco was a lovely hotel with beautiful views and pools. Lovely beach and food. The bungalows are not good and wouldn't stay in them again but the hotel rooms are great! Esra the guest relations manager was lovely and helped us have the best holiday one which we will remember and we will be coming back next year! Thank you Esra

We are very pleased with Esra, Sina, and Şerife from guest relations for being so attentive and helpful. The food was delicious and varied, and Mücahit at the reception welcomed us very kindly, as did Serap. As for the areas needing improvement, the animation team seems to be insufficient. Additionally, the walls in the main restaurant’s restrooms have scratches and stains, which do not provide a sufficiently clean feeling. Thank you for your care. Keep number one in Cyprus.

We always stay at Acapulco when we go to Cyprus. Although it is far from the beach and common areas, we asked for a room from Pinecourt again because it is spacious. Only one set of towels were left in our triple room, they sent them when we asked. It was quite crowded during our stay. The staff is working hard but it is not easy to keep up with the crowd. There are interruptions in service. The food is not bad but it does not taste as good as in previous years. Only the baklava was very very nice. They removed the ala carte restaurants from the all-inclusive concept. Now only water is free in areas other than the restaurants. I found this positive in terms of preventing waste. The prices of drinks in the bars are reasonable compared to Istanbul. We were pleased with the quietness of the beach area where we spent a lot of time. We prefer Acapulco for the beauty of the sea and the beach but I am not sure if I will pay this much and go again.

Superb suite everything else failed to impress, poor bar service, terrible restaurant, waiters did not understand English even though the menu was in both English and Turkish , in the Seaside a la carte restaurant waiter did not even know what tea was even though it was included in the English breakfast, paid for half board but ate out every night as the main buffet restaurant was overcrowded,noisy not as expected for a 5 star resort.

We have just come back from an 8 night stay in Acapulco. We thoroughly enjoyed our stay. Excellent facilities, beautiful location & lovely beach with the clearest sea water. We have 2 boys & they enjoyed the water slides & aqua park. Lifeguards around the aqua park were brilliant at keeping everyone safe. We found around the main pool was hit & miss with lifeguards paying attention. 1 lifeguard in particular didn’t watch the pool all day & was on his phone or sat around the till area chatting. We stayed in 1 of the bungalows, although very dark inside we loved it & easily fitted a family of 4. Peaceful too. We found the room cleaning wasn’t great. Bedding wasn’t changed once, not mopped or swept, weren’t given enough towels or toilet roll. Randomly on our last day the cleaner suddenly gave us enough towels, toilet roll & cleaned the sink, shower & toilet for the 1st time. We found the staff friendly & all working really hard. Management came across as rude to waiters especially around the main pool area & spoke to the staff really badly whilst they all sat at a table chatting all day. Buffet food was really good, there was something for everyone. Lovely to eat dinner whilst watching the sunset. There is room for improvement at the hotel but we would happily return to Acapulco. Was perfect for us.

The hotel was amazing,a great place to be with family.Especially the Guest Relations Team made our stay memorable.Ms.Esra,Mr Sina,Ms Serife and Ms Zehra made us feel like home.The food was amazing, and the staff at the reception and lobby bar are so kind and showed us great hospitality.We ll definitely visit this place again..

To Acapulco Mgmt, I am currently on vacation at the resort, taking my time to write this review as my son and I truly love the breathing views of the resort and it is such a pity that because of the language barrier we cannot enjoy ourselves to the fullest. First of all, we want to thank Asima for being such a pro at the front desk, handling multiple customers with a big smile and making us feel comfortable waiting. Kajai from cleaning crew such a sweet lady, smiling and genuinly willing to help. I want to go back to the reason I wrote this review, employees need more training for customer service skills, in 2024 they don't speak English? It did not say anywhere when I booked that it's a Turkish customers only. Turkish people are so nice and kind, we have many in my city as well, the problem is when coming on vacation and very few people speak English. Today at the reception they could not give me the difference for my paid bill because they had no euro. And for 1 eur they asked me for a 20 euro bill, even if like any other guest, I would not leave the hotel without paying my expenses, especially after paying 750 euro on our stay, to make such a big deal over 1 euro, makes NO sense! Common sense and more training for genuinely helping customers would help. Even the Front desk manager was insisting with the rules over common sense and showing me that we are valued customers as well. Another thing that needs improvement is the smell around the resort, especially on our way to Sunset restaurant, we are holding our breaths that's how bad the sewage smells, such a terrible thing considering the real potential of this resort. I want to end my review in a positive note, train your staff and this resort will be a such a gem. Best wishes to all! P.S. Our visit to Acapulco was country no 55 on our list worldwide, we value customer service more than amenities, how people treats us on our money speak up volume.

This is our second stay at Acapulco this year. We very much like it here - it’s perfect for what we are looking for at the time - a short weeks stay onsite at the resort to make use of the private beach, swimming in the sea and using the spa facilities. The food is good, but seems only half board available when booking from UK. Staff, we find, very friendly, but of course need to be understanding that English is not their first language for many - but if you explain they go out of their way to accommodate. We had a few spa treatments and think the services are very good. There’s pools, sauna, steam rooms, Turkish baths all included.

The hotel is a bit old, no snacks between meals, ice cream extra pay, beer in the bottles too. Water slides are open 10-12 and 14-16 what is ridiculous, because the weather is perfect all day and kids could use them all day long. We couldn’t get our room cleaned for 7 hours one day.. All inclusive is very very basic and stuff don’t know anything what is going on around.