Grand Mesa Lodge

This was our second winter stay at Grand Mesa Lodge. The staff at the lodge are very accomodating and helpful. We stayed in a cabin, joining friends who had also reserved other cabins. The cabins are quaint and rustic, some with more room than others. Beds upstairs are under the eaves…a pretty tight fit. Futons are passable for sleeping on. There is so much to enjoy out of doors that spending time in the cabin was not high priority. We cross-country skiied both around the lodge and at the nordic center. Great skiing! Lots of snowmobile tracks to follow. Snowmobiles seem to be the main outdoor recreation in the area.

We have stayed at the Grand Mesa Lodge numerous times, typically with other families, and it has become a beloved winter tradition for us. Unfortunately, on our most recent trip, we encountered a situation that has led us to feel compelled to share our experience and warn others about the customer service and response we received directly from ownership when an issue arose. We stayed in Cabin #3 the weekend of 2/15/2025. Upon arrival at approximately 11:45 AM, we checked in with the on-site manager at the front desk. Although check-in wasn’t until 3:00 PM, we were aware of the possibility that our cabin might not be ready yet. The front desk manager informed us that the cabin was ready but explained that their policy strictly prohibits early check-ins, regardless of the cabin's availability. As we’ve stayed at this lodge before, we recognized Scott, the general manager, and spoke with him while he was clearing snow near Cabin 1. He welcomed us back and mentioned that if the cabin was ready, we could go ahead and check in, as he has always been accommodating in the past. Prior to heading down to the cabin we checked to ensure that our truck and trailer were parked in a spot where there would be no issues and they could plow around it. When we left on 2/17, we noticed that the back left corner of our trailer appeared low, the ramp wouldn’t sit properly, and the electrical wiring of the taillight was in the snow. We initially assumed this was due to the uneven parking surface of the lot and snow conditions. After checking out with Scott, turning in our keys, and saying our goodbyes to the other families we were with, we set off for home. However, as we drove, we noticed that the trailer wasn’t pulling correctly, which prompted us to stop and investigate further. Upon closer inspection at home, it became clear that the trailer had sustained significant damage. The steel at the back left corner had been peeled up where it had been struck, and the main frame was bent, misaligning the axle and wheels. Based on the nature of the damage, it seemed likely that the snowblower attachment from the skid steer, which was used near our trailer, may have caused the impact. We immediately contacted Scott to discuss the issue. He mentioned he didn’t recall hitting anything but agreed to check the surveillance footage and get back to us. On 2/19, Scott asked us to email photos of the damage, which we did promptly. The response we received from the lodge’s owner, however, was highly disappointing and unprofessional. Rather than addressing the situation calmly, the owner’s first reaction was to accuse us of fraud and even threatened legal action and police involvement. As someone who works in customer service, I find it deeply troubling that this was the immediate course of action. In my experience, such extreme measures should only be considered after all other avenues have been explored, particularly when resolving matters like this should be straightforward, especi

We went on the guided snowmobile ride and it was such an adventure. Our guides were wonderful. If you are thinking about going, make it happen as you will not regret it one bit. We rode for hours and out 2 seater was so comfortable. The guides were very thorough in explaining how the sleds operated and rode.

What a fun place to stay. Rustic cabins were delightful. Peaceful, relaxing and enjoyable. Took the short hike to lake’s edge. Played checkers in the lodge. Lots of stars to see at night. What a nice getaway! Highly recommend the Grand Mesa Lodge.

Cabin had no step to get into it and a huge rock at the entrance to step over. Bathroom not very clean and towels were very old. Needs an upgrade. Beds were comfortable and kitchen had everything we needed. Restaurant was good but minimal selections.

My brother and I spent a couple of nights in a cabin, it brought back a lot of memories from our childhood because we used to stay there decades ago. The cabin was very clean, everything worked great, beds were comfy, plenty of warm blankets, and the staff at the lodge could not be friendlier or more helpful. We had an absolutely wonderful time!