Guest User
April 3, 2025
We will give them 1 star for the location. First, before you decide to make a reservation, have them send you pictures of the actual accommodations where you will be staying. The pictures they show when you make reservations, are certainly not what you will be getting when you arrive. The cabana shown, when we reserved a Premium Ocean Front Cabana, was certainly not the Cabana we were given when we arrived. We asked Claudia why the Cabana shown on the reservation page was not the Cabana we were assigned she said “I’ve never been on our website.” We asked why the only netting shown over the beds was in the picture showing a Villa, and she said that couldn’t be, since the villas were air conditioned and had 4 walls. We then showed her the pictures from Concordia’s website, and she said “Oh, those must have been pictures taken of model set ups.” We were told there were no other Cabanas available, and no Villas. We could switch to a tree house unit, with a smaller, thinner mattress. We decided the bed in the cabana would be better than one in the treehouse. The Cabana in the picture on the reservation page shows a Cabana with finished walls, floor, and ceilings. Our Cabana was unfinished, with pressure treated plywood on the floor and pressure treated 4 x 4 posts. Even the shelves where the dishes you would be expected to eat off of, and the towels they want you to dry off after a shower, were placed. When we arrived, there was rodent poop on the floor, we thought it was mouse poop, but after seeing a rat on night 2, we decided it was most likely rat poop. We have pictures showing the poop next to the kitchen sink and on the bathroom floor. The sponge provided to do dishes was filthy, and obviously should have been thrown out. There was no dish tub to wash dishes in (since there is only one sink, for washing hands and dishes, you would think they would give you a dish tub) and no dish drainer or dish towel. We ended up buying paper plates and plastic utensils. Not sure how they expect to wash any surfaces in the cabana, since they are all pressure treated wood… The first night the shower did not work. We saw a worker in the morning who did not speak English, but we were able to get him to understand our shower was not working. When we returned after enjoying some of the hikes and beaches on St John, the shower worked. We knew it was a “solar shower,” but we expected it to at least have enough pressure to rinse the soap of our bodies and shampoo out of our hair, which it didn’t. We’ve used solar showers before, with rain water storage, and they were much better than what was provided in our “Cabana.” The second night is when a rat scurried up the bathroom wall, over the “kitchenette” shelves and out a hole in the ceiling. The third night there was a downpour and water came in a hole in the ceiling right over our refrigerator. We actually left a day early, even though we had our rental car for another day. We ended up taking the ferry to St Th