Mandarin Oriental Jakarta Reviews

Exceptional service by every staff. One of the best hospitality I've enjoyed. Especially the wonderful staff at the Club. 👍👍

The room was clean and the staffs nice. Location near shopping mall.

Very pleasure stay at MO. Stayed here for 5 nights. They did house keeping twice a day to ensure the tidiness of the room. Life guard at the swimming pool is super friendly for our kids. As our kids came to swim almost everyday during our stay. Breakfast is amazing. It worth every dollars

Great hospitality by hotel staff, comfortable room, breakfast buffet is scrumptious. Totally enjoyed my stay.

An amazing hotel right at the heart of the city. From the time you walk into their doors till check-out, the service is impeccable. The rooms are large and very clean with all the amenities. Fantastic gym, steam and sauna rooms while their pool side bar served a wicked Negroni. Breakfast was 5star with a huge spread. My only comment would be that the pool is very small (think of it as a lounging pool). Kudos to Xavier at the reception for even walking me to my room to explain everything. I would definitely stay here again and recommend it to anyone.

The hotel hospitality is unrivaled by many other five star hotels in Jakarta, while the room is clean, spacious, and comfort. When we check-in, the front office staff (Mr Gillen) confirmed that this is our first stay at this Mandarin Oriental, and we would stay for three nights. Later, for our surprise, he upgraded out room to the highest floor (26th), send us welcome Chocolate Dessert to our room 😄👍. Thank you brother, we definately stay again. Bravo…

From the moment we arrived at the hotel, the service was absolutely impeccable. We were warmly welcomed at the front desk with a refreshing drink and pleasantly surprised with an upgrade to a room overlooking Bandaran. Upon entering our room, we found a thoughtful anniversary surprise waiting for us. One evening, while dining at the hotel restaurant, they delighted us yet again with a special anniversary cake. There wasn’t a single thing I could fault about this hotel—service, location, and ambiance were all perfect. A heartfelt thank you to Jennifer, Shifa, Yani, Palma, and Salvina for their exceptional care throughout our stay!

Nice view, All staff are so friendly and smells good too. Walking distance to malls. This is my 2nd time and i will be back.

This time is my third staycation in mandarin hotel. It really lovely hotel with amazing breakfast, location near everywhere, middle of town and the service very fast and excellent. I will come back again. Thank you Mandarin Hotel

The hotel room is perfect, the breakfast is amazing and the staff is very polite and helpful

The service level from all the staff was excellent. The hotel and room is a little dated but was still luxurious. Breakfast variety was limited for a hotel of this standard but still ok. Location wise, it’s walking distance to Plaza Indonesia and Grand Indonesia. Overall, very good stay!

During my recent stay at MO Jakarta, we were truly impressed by the exceptional level of hospitality and service. From the moment we arrived, the concierge team extended a warm welcome, assisting with our luggage and ensuring a seamless check-in process. The front desk staff were not only professional but also incredibly accommodating, always ready to assist with any request or inquiry. Throughout our stay, we experienced outstanding service from every department. The café staffs were friendly and attentive, making sure our dining experience were enjoyable, while the pool safeguard maintained a safe and comfortable environment for guests. The sales team also demonstrated great professionalism, going above and beyond to cater to special arrangements we required. The facilities were top-notch—well-maintained, clean, and thoughtfully designed to provide maximum comfort. everything was in excellent condition. It was evident that the staffs took great pride in ensuring guests had a memorable experience. Overall, our stay at MO Jakarta was nothing short of exceptional. The combination of warm hospitality, friendly staff, and well-equipped facilities made it a truly outstanding experience. We would highly recommend this hotel to anyone looking for comfort, convenience, and impeccable service.

Wonderful stay at the Mandarin Oriental Jakarta. Perfect location, right in the center and just a short walk to Grand Indonesia Mall. The hotel staff were also very helpful and attentive to all our needs. Would definitely book this stay again.

We loved the hospitality and proactive staff. Booked a tour over the concierge which was amazing.  +++ Recommend