Cape Town Marriott Hotel Crystal Towers

I have requested to be away from the lift but they denied to give me a room next to the lift  It’s ridiculous

Very Disappointing Stay We booked our stay over six months in advance and specifically requested connecting or adjacent rooms, but this was not accommodated upon check-in, with no prior notice. Our first room had a broken toilet bowl — tilted, creaking, and the flush did not work. Despite reporting it twice, the issue persisted until late at night. When we requested a room change after returning from dinner exhausted from our flight, the front desk initially refused, citing full occupancy. Only after escalating in person did they finally move us to another floor, away from my sister’s room. It then took two nights before the hotel could move her closer, which was inconvenient as we were sharing items. The bathroom design was also extremely poor — an open shower area with no door or curtain, offering zero privacy and making it freezing to shower. This was not stated anywhere on the website. Both rooms (708 and 704) also had unstable water temperature, alternating between hot and cold every few minutes. Even after offering to pay for an upgrade, we were told the hotel was fully booked. Overall, a very disappointing experience with poor maintenance, communication, and room design — far below the standard expected from a Marriott property.