Apart Hotel Selenza

Staff was awful. Terrible customer service. Reception woman Brenda was ignorant and does not have any customer service skills. Should have read the reviews prior to booking the hotel. Although hotel is in a good area, staff does not know how to treat hotel clients. Hotel also has plumbing problems as there was water on the bathroom floor from the toilet.

Upon arrival my on-line reservation was ignored, had to start all over. The shower drain was clogged , I asked for a room change, the request was denied in the most unrespectful way. I then asked to talk to the manager, at 10am, in the .morning last Saturday, the clerk indicated that the manager had left for the day. They didn't even unclog the drainage system, so I had to live with it at a rate of 50USD a day. Dirt and residue from prior usage came out from the drain to the surface. Asked for room cleaning, bread crumbs from the breakfast were still in the room, and towels left all over the place (read below). By the way, they force you into their one-size-fits-all breakfast, they don't even offer a dinning room , breakfast is served at your room, you don't get to choose an earlier time other than 8am. Al checkout, wether you are in a rush to the airport or not, they stop you in the most rude and unpolite way, so somebody needs to check you did not wreak havoc the premises or took a hotel accessory. I have never, ever, experienced something like this before, not even in backpackers hostels, most people treat travellers very well in Bolivia. BUT NOT AT SELENZA apart hotel, located at Portales Ave and Santa Cruz intersection, Cochabamba. The bathroom towels of the previous day were left unchanged, I had to ask for an additional soap bar...etc . Simply put: Selenza Apart Hotel in Cochabamba, gives Bolivia a bad name. I would NEVER recommend this place to anybody.

Excellent place to stay when traveling to Cochabamba. Neat apart hotel, the manager is always ready to help with any inquiries. Highly recommended.

Place was not clean. I would not be surprised they if they did not even change the sheets. Free breakfast was included, but they could not provide one for me at 7:55AM.