Guest User
October 19, 2023
My husband and I stayed at the Villa D'este for 3 nights for our honeymoon in September 2023, the setting is beautiful and the hotel has amazing gardens, which was the very reason we chose to stay at the Villa D'este. After checking in I asked the reception if it would be okay to take a picture in my wedding dress in the gardens, They went to check and came back to us with the answer, no, not in a wedding dress! 1, it could disturb the other guests! 2, not for commercial reasons, of which I said I would be happy to sign to say, it certainly wouldn't be used for commercial purposes. 3, this was only for people who got married at the hotel. I feel really sad that our stay of 3 nights wasn't good enough. After watching a couple of other incidents with other guests, which all turned out the same way with sometimes quite abrupt dealings by the hotel staff and no. I feel there is something fundamentally missing at the hotel, the staff very rarely smile if at all and are not happy to help make your stay special. The Villa D'este is renowned for being a prestigious hotel, and a luxury for many guests, therefore I really think they should look at how those guests are being treated, it is not just about money and tips, it should be about making guests feel truly welcome and valued.