Omnia Hotel Relax & Wellness

Location: The hotel is conveniently located near Janske Lazne, with easy access to Kolonada and the cable car. This makes it a good choice for travelers wanting to explore the local area without hassle.

The staff was so lovely especially in the restaurant. The room was noisy from children running around and a general impression of people being right next to you - not what I associate with wellness and relaxing. The toilet bin smelled like cigarettes. The pool area was well suited for children but the acoustics didn't invite you to relax due to a constant sprouting water fountain in the pool. The sauna stopped working and the technician wasn't coming to take care of until the next day. Overall I wouldn't want to come back.

Would not recommend as failed in many ways First impression was really off-putting because whole place stunk of chlorine - the smell was omnipresent and strong, from the foyer, hallways, everywhere. Never experienced that before and mostly book hotels with a pool. Staff was very unhelpful, one receptionist literally rolled her eyes when I asked a question about ski storage. Breakfast was not great but it was ok, except for things were running out often and one had to ask several times (and wait..) for them to be re-filled. We were on the first floor and the hallway carpet was dappled with many areas of bleach/cleaning product stains, which does not give a good impression. The room was a nice surprise, that was comfortable and relatively clean (except the shower has balls of fluff/dust). Even tho we left one day well before noon and left tag on the door for the room to be cleaned, it has not been attended to at all. And again, reception was unapologetic and not particularly helpful (same person on duty). It was very disappointing over all, especially after seeing the fancy photos on-line AND the money we paid! I am happy to overlook things here and there, especially if the staff is helpful and willing to rectify, but this was consistently below standard to say the least and in many areas, so I would not recommend this place, needless to say I will not be returning. Which is a pity because the area and the skiing was great!