Novotel Massy Palaiseau

Novotel Massy Palaiseau Reviews

Novotel Massy Palaiseau

18.20 Av. Emile Baudot, Palaiseau, Champlan, 91120, FranceView hotel details
Novotel Massy Palaiseau
Novotel Massy PalaiseauNovotel Massy PalaiseauNovotel Massy Palaiseau
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Guest Reviews of Novotel Massy Palaiseau

7.4/10
49 review
Verified reviews
Location7.6
Amenities7.3
Service7.2
Cleanliness7.2
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All reviews(49)
Positive reviews(16)
Reviews with photos/video(2)
Negative reviews(13)
Guest User
Classic Double Room with Double Sofa Bed
Stayed in Nov 2024
Business traveler
38 review
3.0/10
Posted on Dec 3, 2024
Rude reception no heater very bad service sink chocked. Very cold
Guest User
Standard Room With Double Bed
Stayed in May 2025
Couple
2 review
5.5/10
Posted on Jun 25, 2025
Hotel near the Massy-Palaiseau RER station for direct trips to central Paris. Nice pool. Unmotivated staff. Couldn't fix the in-room safe. Lacky response from reception regarding breakfast times, nowhere to be found. Meager breakfast due to large groups of bus tourists who finished everything, with a lackluster explanation. Housekeeping was half-hearted, with no clean glasses or coffee cups. Clutter was left in the stairwell for four days. The receptionist sent us away at checkout without a clear invoice. We had left a €350 deposit on a credit card. After insisting, I finally received a statement of charges and the balance. Exit tickets for parking (paid €10/day) didn't work. Great location, mediocre service.
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mamaex
Standard Room With 1 Double Bed And A Double Sofa Bed
Stayed in Mar 2025
Family
10 review
8.0/10
Very good
Posted on Apr 21, 2025
It's a quiet place and I'm happy to be able to use the station. There's a supermarket nearby, so I had no problem shopping. There was also a water dispenser, which was nice.
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Bendanzhishu
Standard Double Room
Stayed in Aug 2023
Business traveler
1 review
10/10
Outstanding
Posted on Oct 13, 2023
Not bad, pretty good
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Karlkoreander
Stayed in Dec 2025
Business traveler
4.0/10
Posted on Jan 12, 2026
Why two points? Because the room did have a bed, and I do not want to judge overly harshly. This is where the good news ends, however. This hotel seems to be a quite ill-managed place. I offer some examples: first of all, and unacceptably for a hotel in a high-tech park basically in the capital of France, the person welcoming me spoke no English. This made everything that followed extremely complicated. Then, due to a travel mishap, I landed at Charles de Gaulle Airport instead of the nearby Orly Airport. I therefore arrived late and very hungry (as all shops at the airport were already closed). There was nothing the person at the front desk could do about it. There was no vending machine; he had no chocolate or even just something small to offer. In the end, I ordered food via Uber Eats, which took forever, obviously. The next morning, just a few hours later, I was woken up when two hotel employees came into my room, speaking very loudly and not even knocking on the door. Even without them coming in, I would have woken up, as they were so loud. I could continue with this list, but I think this already shows quite impressively where this is going. My recommendation is to avoid this hotel.
Devu1120
Stayed in Nov 2025
Solo traveler
2.0/10
Posted on Dec 25, 2025
Highly unfriendly staff. They will only talk if you are talking about money which gets add up to their income, anything else, is like talking to a wall. Unless you are from a cold region, you will suffer in Novotel messy, they don't have heating system in their room. It's in a area where you will get nothing.no medical supplies if you fall sick cause of cold or needs some hygiene products. Make sure, you have a personal vehicle or willing to spend good on taxi as it's really away from metro n bus station to walk in cold. Basically avoid this place if possible.There are better options in sane price range
Response from Property: Dear Devanshi, We are sincerely sorry to learn that your stay at our property did not meet your expectations. Your comment regarding our staff particularly surprised us, as we consistently receive excellent feedback highlighting the professionalism, friendliness, and helpfulness of our entire team. In order to better understand your experience, we would appreciate it if you could kindly provide us with more details regarding the situation you encountered. Regarding the heating, we would like to clarify that all our rooms are equipped with an individually adjustable heating system, allowing guests to set the temperature according to their personal comfort. In the event of a technical issue, our team is always available to intervene promptly, provided the matter is brought to our attention during your stay. Concerning medications, we are legally not permitted to provide them to our guests. However, a pharmacy is located approximately a 10-minute walk from the hotel. In addition, a Carrefour supermarket is only a 4-minute walk away for any hygiene products or daily necessities. We understand that transportation may feel inconvenient without a personal vehicle. That said, the hotel’s location and distances to public transportation are clearly stated on all our booking platforms. Several bus lines serve the area, and the RER train station is located approximately 800 meters from the hotel. We truly value guest feedback as it helps us continuously improve our services, and we hope to have the opportunity to welcome you again and provide you with an experience more in line with your expectations. Kind regards, Aline Perissé Sales & Commercial Assistant Manager
Guest User
Stayed in Jun 2025
Other
2.0/10
Posted on Jul 25, 2025
Our group of 25 people was placed at Novotel Massy Palaiseau as part of a package with Star Tours, and this hotel was one of the worst parts of our trip. From the moment we entered our rooms, we were disgusted to find bed bugs, silverfish, and other types of insects crawling around the beds, bathroom, and even the walls. It was completely unhygienic and unacceptable for a hotel that claims to be 4-star. When we approached the front desk about the infestation, the staff—particularly one individual—was extremely unhelpful and shockingly rude. Rather than offering any kind of solution, they yelled at guests, dismissing our concerns and showing absolutely no professionalism or empathy. Because Star Tours couldn’t make alternate arrangements for us that night, our entire group had to sit in the hotel lobby overnight with no sleep, no accommodations, and no support from hotel staff. This was not just uncomfortable—it was a health and safety risk. Avoid this hotel at all costs. Novotel Massy Palaiseau is not up to basic cleanliness standards, and the service is downright hostile. This was a deeply disappointing experience for all of us, especially on a trip we were looking forward to. The only positive part of the situation was our tour guide, Kaiwan. He truly went above and beyond, doing everything in his power to support us despite the circumstances. He was kind, calm, and tried his hardest to make things right. None of this was his fault. The blame lies entirely with the hotel and Star Tours for putting us in such an unacceptable situation. Avoid this hotel at all costs.
Guest User
Stayed in Jul 2023
Family
4.0/10
Posted on Aug 10, 2023
Disappointing experience. We booked this hotel for a one night stay with our 3 children before flying home. We booked specifically for the pool and it appeared to be close to a park and some restaurants. When we arrived we realized the area is run down, the park is small with no playground and there are almost no restaurants in close proximity.we were forced to war both meals at the overpriced restaurant (I will say the food was decent and the service was very good). The most disappointing was that the pol ended up being closed (it's august) and there were no apologies made for the inconvenience. I would not recommend. I wish we'd stayed in the city center near the train station. Disappointing finish to our trip.
Guest User
Stayed in Dec 2022
Other
10/10
Outstanding
Posted on Jan 20, 2023
Very nice Hotel in a central place, but yet far from the hectic. Train and bus stop in walking distance. Very nice room, spacious, clean and comfy. Bathroom with shower and usual bathroom amenities. The Restaurant for Breakfast is nice, and the selection OK. For Dinner we invited friends over, and the waiter was fantastic. Spoke English, sadly the menu was only in French, but our friends helped out and we had a great time. My favorite waiter was the Bar waiter. He was funny and very attentive. He made great drinks and ensured I had a good local brew. We came with a 5 year old child and he spoiled her with sweets and tried everything to find a drink for her. We played Billiard in the Lobby and it was fun. When we come back to France and the Paris region, we will return to this Hotel. Really enjoyed it.
Guest User
Stayed in Nov 2023
Business traveler
4.0/10
Posted on Dec 16, 2023
Hotel with many contradictions. Well-kept entrance and reception area with the possibility of entertaining with games. As soon as you go up to the floors and enter the rooms, it doesn't feel like a 4 star hotel. Throughout the evening (and it was also there in the morning) I found a tray with a dirty plate and leftover food in the corridor, without anyone going to get it. Room with many defects. Under the shower surface, there was an exposed hole where wires could be seen. Chipped door handles. Broken shower facilities: missing and rusty buttons. But comfortable bed. Very good breakfast however. Excessive price per night.
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sofia w
Stayed in Dec 2025
Traveling with friends
10/10
Outstanding
Posted on Jan 23, 2026
Événement anniversaire 50 ans de mon mari en famille et avec des amis. Organisation avec Aline Perissé parfaite : salle privatisée, menus, aides en amont pour les branchements pour visionnages etc et mes souhaits pour la surprise. Tres bonne communication appréciable. Service , repas impeccables etc malgre des réajustements pris en compte . Soirée tres appréciée par mes convives à tous les niveaux . Nous avons pu continuer en petit comité dans le salon d'accueil dans le respect de la tranquillité. Un grand merci à tous ( commerciale, cuisine, personnel du service)! A bientôt !
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Response from Property: Chère Sofia, Un immense merci pour ce très beau retour ! Nous sommes ravis d’avoir pu contribuer à la réussite de cet événement si spécial et d’avoir accompagné les 50 ans de votre mari dans les meilleures conditions Nous sommes très touchés par vos compliments. Nous sommes heureux que l’organisation, la communication, ainsi que le repas aient été à la hauteur de vos attentes, et que vos convives aient pleinement apprécié la soirée. Ce fut un réel plaisir de vous accueillir, et nous sommes ravis que vous ayez pu prolonger ce moment en toute convivialité dans le respect de la tranquillité de chacun. Au plaisir de vous revoir très bientôt pour une nouvelle occasion à célébrer ! ✨ Bien cordialement, Aline Perissé Assistante Responsable Commerciale
Vivien R
Stayed in Jan 2026
Family
4.0/10
Posted on Feb 17, 2026
Nous venons assez régulièrement dans cet hôtel, qui est pratique pour une halte d'une nuit. Il n'est pas très cher par rapport à d'autres hôtels en région parisienne, et malheureusement, ça se comprend. On vous promet un Novotel, mais il ne ressemble pas à la qualité de nombreux Novotel: L'immeuble est usé, les murs sont abimés, la literie est plus que moyenne, la salle de bain défraichie. L'hôtel mériterait de sérieux travaux.
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Response from Property: Bonjour, Nous sommes sincèrement désolés d’apprendre que votre séjour n’a pas été à la hauteur de vos attentes. Soyez assuré que vos remarques ont été transmises aux services concernés afin d’améliorer nos prestations. Votre satisfaction nous tient à cœur et nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement afin de vous offrir une expérience pleinement à la hauteur de vos attentes. Bien cordialement, Aline Perissé Assistante Responsable Commerciale
Guest User
Stayed in Aug 2025
Other
6.0/10
Posted on Sep 28, 2025
Grand hôtel d'affaires sans charme, mais fonctionnel et pratique par rapport à sa localisation à Massy. Par contre, l'hôtel mériterait un petit lifting. Les salles de réunions sont fonctionnelles et correctement équipées, mais sans plus. Les chambres sont spacieuses et la literie est confortable. Par contre très déçu par le restaurant qui n'est clairement pas à la hauteur d'un hôtel "sensé" être 4 étoiles.
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Guest User
Stayed in May 2025
Other
10/10
Outstanding
Posted on Jun 27, 2025
Personnel agréable et efficace, salle de sport accessible, bonne chambre, cour extérieure paisible. J'ai passé un bon moment dans cet hotel.
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Bruno M
Stayed in Apr 2025
Solo traveler
2.0/10
Posted on May 13, 2025
Cet hôtel est clairement à éviter Impossible de joindre la réception par téléphone Impossible de commander un room service Impossible d’avoir sa facture au check out l’imprimante ne fonctionne pas et personnel désagréable au check out ( l’accueil était chaleureux mais par une autre personne)
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