The hotel reception offered welcome tea upon check-in, which was commendable. However, the after-sales service was appalling.
1. The room didn't have a refrigerator, so the fruit I bought spoiled because I couldn't finish it.
2. The staff cleaning my extended stay didn't wash the cups, teaware, or the soup bowl I borrowed. The table wasn't even wiped. Unbelievable.
3. I woke up several times on the first night because of the air conditioning. The temperature remained a stubborn 26 degrees Celsius. A worker had to come and fix it.
4. I returned around 9 PM without having eaten dinner and wanted to reheat my food, but the reception told me there was no microwave and the kitchen was closed.
5. The gym didn't have yoga mats, and the facilities were inconvenient and lacked user-friendliness. A poor experience.
6. The elevator buttons were broken, so I couldn't go up. My friend had to press the elevator button on my floor to get the doors open!
I chose an international brand hotel for a better experience, but all of the above was disappointing. I understand the hotel industry is tough, but these experiences are unacceptable.
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