Changsha Muyi H Hotel

I recently stayed at MUYI H Hotel, and it was without a doubt the worst hotel experience I’ve had in China. I feel obligated to warn others before they make the same mistake. The hotel is old, worn down, and dirty. The facilities are poorly maintained, and the overall hygiene level is far below acceptable standards. To make matters worse, in an apparent attempt to save on electricity, the air conditioning is frequently turned off — even during hot, humid weather. When we complained, we were told they were “letting fresh air in,” which is ridiculous considering the rooms are sealed with no windows. After our feedback, they briefly adjusted the temperature from a central control, but then sneakily turned it off again. Sleeping in that kind of heat was unbearable for everyone in our group. The beds were also extremely soft and uncomfortable, leaving all of us with backaches the next morning. Even in a tough economy, compromising basic guest comfort and cleanliness is not the answer. By doing this, you’re only pushing your customers away. I strongly advise everyone to avoid this hotel at all costs — regardless of the season. Whether it’s summer, spring, or winter, the conditions are unacceptable and unlivable.

The hotel is really good, with a great location, excellent service (sansan), good breakfast, and room number!

We booked a room on Ctrip and asked if foreign guests could check in before the trip. The front desk staff member Nina answered yes and arranged a room for me as per my request. I was very satisfied with the trip thanks 服务：nice