Changsha CSS Xi Hotel

I've stayed at this hotel countless times before, but this was my first time trying their apartment/loft style room, wanting to experience something new. However, both the environment and the service turned out to be incredibly disappointing. Firstly, the loft unit doesn't have a landline phone. For any service, you have to use your own mobile phone to find the front desk's number and call them directly. Secondly, the loft room was extremely dirty. The paint was peeling on the walls, the glass surfaces clearly hadn't been cleaned at all, and everywhere I looked, there were various smudges and stains, big and small, on the walls and glass. The bathroom also had numerous dark, grimy stains and watermarks. This is certainly not what you'd expect from a hotel room costing over 300 [currency unit, e.g., RMB]. Even old hotels in Kowloon, Hong Kong, during off-peak season aren't this bad, and this is in a non-commercial area of Changsha! Finally, the service was the most infuriating aspect. Previously, I always stayed in their 270-degree city view rooms, often for ten days to half a month at a time, and I even got to know the housekeeping staff quite well. This time, regarding the dirty and smelly bathroom in the loft, I contacted housekeeping twice. Their attitude was very poor and impatient. They even complained that coming up was 'not easy.' I have to ask, isn't there an elevator to the 15th floor? Did you walk all the way up?! If they were diligent and detail-oriented in their work, would I even need to call them after checking in? It's simply unacceptable.

The room is quite spacious at about 90 square meters. Its living room, equipped with a slide, a swing, and a tent, makes it perfectly suited for family travel. The hotel itself feels relatively new, and the facilities are comprehensive. The breakfast was also pretty decent!

I initially thought the river view would be the hotel's main selling point, but it turns out everything else was excellent as well. We stayed in a river-view room on the 13th floor. I had requested a quiet location, and the staff assigned us a wonderfully isolated room. The soundproofing on the windows was incredibly effective; we heard absolutely nothing, despite being right next to a busy road. The room was equipped with various smart features. The cleaning staff were warm and very responsible. The front desk staff were polite and incredibly efficient. They even offered us a discounted breakfast when they learned we had missed the business meal. The bathroom sink had a thoughtful, ergonomic design that prevented water from splashing. The exhaust fan was very quiet, almost imperceptible, and it dried wet clothes quickly overnight. The air conditioning cooled the room down rapidly. Overall, the hotel's thoughtfulness and attention to detail were evident.

Fantastic, highly recommended. Cleanliness: Spotlessly clean. The towels, bathrobes, bed linens, and all fabrics were immaculate. The washing machine was also very clean, and laundry detergent was provided daily. Location: Situated right by the Xiang River, offering genuine views of the river and the lights on the opposite bank. Service: The service was excellent, and the front desk staff were highly professional. Facilities: The hotel features a delivery robot, allowing takeout to be brought directly to your room door.