We stayed here with our dog for two days. The hotel is pet-friendly, and we received a generous gift pack upon check-in. Our dog loved the ball! Our housekeepers, Shiqi and Caicai, were fantastic. We absolutely loved the room, the large hot tub, and the sauna were a real plus! The minibar was also well stocked. I especially want to praise their chef. We had one Western meal and two Chinese meals over two days, and not a single dish was bad. The DIY pine cone painting activity at the hotel was also fun. The housekeeper was friendly and helpful in caring for our dog. In contrast, the housekeeper at Olive Manor, who helped us make soapberry bracelets, was completely indifferent and disinterested. We were particularly disappointed when the housekeeper finished cleaning after our extended stay. Our breakfast had been confiscated and left at the door. When we returned, it was infested with insects. Our slippers, bathrobes, and floor towels hadn't been replaced. The water hadn't been replenished, the floor hadn't been mopped, the bedding hadn't been changed, the hot tub hadn't been cleaned, and the hair dryer hadn't been replaced. Even the most basic cleaning standards hadn't been met. We later contacted the housekeeper to have her come back to clean. The housekeeper's attitude was extremely rude, she spoke harshly, and she didn't understand what we were saying. Because of her rude attitude, we didn't want her to come in to clean. When we asked her to leave, she didn't move. She even spoke to another housekeeper at the door in an incomprehensible dialect, which didn't sound very friendly. We deeply regret not recording the conversation immediately. It really dampened our vacation spirit. We hope the hotel will provide more training for the housekeepers and individual housekeepers. The current service really doesn't match the price. The follow-up treatment ended with fruit and a waiver of our 400 yuan pet cleaning fee for two days. Once again, we're disappointed.
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