Taihu Longemont Diamond Hotel

The Diamond Hotel is probably one of the better ones in the entire resort. The lake view is quite beautiful, but unfortunately, the overall experience at Dragon Dream resort is really poor. Especially the so-called Taihu Ancient Town, which is just an oversized, artificially created snack street. This made the hotel facilities feel rather old and worn out too. It felt like a waste of two vacation days. I would have preferred to just relax amidst the natural scenery by Taihu Lake and enjoy a couple of hairy crab meals – that would have been much more pleasant.

The hotel was excellent, and we were upgraded to a Lake Taihu view room with fantastic scenery. The breakfast was also very rich and plentiful. We brought our child, and had many personalized requests, asking for various things to be delivered, which were all quickly responded to and satisfied. Overall, we were very pleased. If I had to mention a drawback, it's that Dragon Dream is simply too big. During the summer, it's very crowded. Getting from the hotel to the Grand Circus, Performance City, and Animal Park was convenient, but getting back was pretty challenging, especially after the Grand Circus show ended. Driving would get stuck in traffic, and the shuttle bus required long queues. One point of criticism is about the Grand Circus. If you buy a guest ticket and can't upgrade to VIP or Supreme, you have to arrive very early to queue and grab a good seat. Otherwise, without a good spot, you really can't see anything. Is it that hard to implement assigned seating and tiered sales? Having to queue in the summer with multiple children in tow was truly unbearable. I hope this feedback can be relayed to the scenic area for improvement.

This hotel is really luxurious; I almost felt like I was in a five-star hotel in a coastal city. The air conditioning in the room was always on, which was a nice thoughtful touch – we could enjoy a cool room as soon as we got back after being out. The buffet restaurant had a great variety of dishes, and my child was especially excited, asking what time breakfast started on the very first day.

My stay exceeded expectations. The room was exceptionally clean, and there was no unpleasant odor in the bathroom. The mattress was just right, ensuring a good night's sleep. The location is convenient for dining and transportation, and the service was prompt. Overall, it offers great value for money and is highly recommended.

We stayed at Huzhou Taihu Dragon Dream for 2 nights with our child. Our 19th-floor room had a great view of Taihu Lake. On the second day, there was a typhoon warning, and all attractions were closed. Our butler, Nuonuo, was very patient and helpful, constantly communicating and assisting us with the issues.

The butler service was excellent, very thoughtful and attentive! Will definitely come again. Facilities: Good Cleanliness: Spotless Environment: Beautiful Service: Attentive

The hotel was clean and we got an upgraded room with a great view. There's even a white tiger in the lobby that you can visit! Overall, it's excellent value for money and super convenient for getting to all the nearby attractions.

The hotel left a strong impression of disparity. While the exterior facade looked grand, the interior hardware, climate control, bathroom facilities, and overall hygiene all had significant shortcomings. 1. **Ineffective Climate Control Throughout:** The cooling in all public areas, including the lobby and restaurant, was extremely poor, making prolonged stays uncomfortable. Some areas even relied on portable air coolers. The in-room air conditioning barely functioned; it needed to be set to 1-2℃ and run for several hours before the room temperature would slowly drop. 2. **Aging and Damaged Bathroom Facilities, Poor User Experience:** The bathroom equipment showed severe wear and tear. The showerhead was badly clogged, resulting in a sporadic, weak trickle of water. When attempting to fill the bathtub, water leaked out as it was being filled. The bathroom facilities clearly lacked regular inspection and maintenance. 3. **Inadequate Room Hygiene Control, Prominent Insect Problem:** Small flying insects frequently appeared in the room, on the duvet, and on the curtains. Although there was a sign on the balcony door instructing guests to contact staff if they saw insects, it begs the question of why daily pest control isn't proactively performed during cleaning. 4. **Set-top Box Repeatedly Crashed for No Reason.** On the bright side, the hotel staff's attitude and response speed were satisfactory.

The bathroom drainage was a mess; even with the staff's best efforts, they couldn't stop the water from pooling. They couldn't arrange a room without drainage issues, nor could they offer any compensation (the butler offered a fruit platter, but the watermelon was clearly not fresh, judging by the breakfast remnants – thanks a lot for that!).