Home Inn Neo (Chaozhou People's Square) Guest Reviews
4.7/5
Outstanding
620 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(620)
Positive reviews(606)
Reviews with photos/video(116)
Friendly front desk staff(71)
Comfortable bed(22)
Delicious breakfast(21)
Well decorated(18)
Strange smell in room(17)
Close to scenic area(15)
Easy to call taxis(6)
Has rooms for families(5)
Negative reviews(14)
SG GOOLIA
Business Queen Room
Stayed in Jan 2025
Couples
16 review
4.7/5
Amazing
Posted on Mar 1, 2025
Excellent services and Hotel gave a list of good food recommendations. Clean and super value for money. Location is pretty near to Guang ji bridge, just a short taxi ride away.
Response from Property: Hello! We met you by chance, and you chose us by chance. There are too many choices in life, and each of your choices is a kind of fate. Thank you for letting us meet you. Your thoughtfulness and care will definitely bring you warmth for a lifetime. Looking forward to meeting you again!
Nelson Liew
2-bed Room
Stayed in Jul 2024
Travel with friends
3 review
4.0/5
Very Good
Posted on Aug 11, 2024
New hotel,staff very friendly
Response from Property: Thank you! I really appreciate the compliment。
Kkeng
2-bed Room
Stayed in Aug 2024
Family
9 review
3.2/5
Posted on Nov 3, 2024
Heavy cigarette smell despite we requested for non-smoking room
Response from Property: Dear Guest, Thank you very much for your review. We take your comments very seriously and have made immediate improvements. All our guest rooms are fumigated and equipped with air purifiers in each guest room to ensure your health and safety. We are very sorry for the inconvenience and thank you for your understanding and support. If you have any additional questions, please feel free to contact our customer service team.
YoulinmengyuanAnais
2-bed Room
Stayed in Dec 2024
Family
37 review
4.7/5
Amazing
Posted on Feb 4, 2025
The room was very clean and tidy, and the guy at the front desk was very polite. The room was bigger than I expected. It takes about 40 minutes by taxi from Jieyang Chaoshan Airport (about 30 minutes if there is no traffic jam).
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Response from Property: Dear friend, hello, thank you for your stay and your love. We strive to make every guest a repeat customer. There is a self-service laundry room and dryer in the hotel, as well as free parking. If you are satisfied with your stay, please recommend it to us. I look forward to your next visit. I wish you and your family good health and a happy life.
JijiJYL
2-bed Room
Stayed in Nov 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on Dec 26, 2024
Home Inn Neo is the first choice for special forces travel, after all, they go back to sleep at night and go out to walk during the day. It is a national chain brand, the guest rooms are of uniform standard, clean and sanitary, and the decoration style elements of Neo are the same, which makes people feel at ease. The room has windows, ventilation, good sound insulation, big shower and shower🚿splash, and robots deliver daily necessities. When walking in and out, the front desk brother is very polite to greet. There is a large enough waiting and resting area in the lobby, you can pour tea, and there is a public toilet. Breakfast is on the second floor, and there are many categories than you might think, including bread, rice noodles, fruits, corn, sweet potatoes, eggs, white porridge, and vegetables🥬.
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6/15
Response from Property: Thank you for your careful review. We also always believe that we can do a good job with our heart. In pursuit of the ultimate service, we are willing to share the joy of growth with you on the road. Bring you more surprises and touches, welcome to come home often~
Anonymous User
Family Room
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Jan 23, 2025
It is a good hotel in the family. The front desk guy is warm and considerate. The room is reasonably arranged, clean and sanitary. I stayed in the family room.
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Response from Property: 感謝您用心點評,我們也始終堅信用心就能做好。追求極致服務,我們願在路上與您一起分享成長的喜悦。給您帶來更多的驚喜和感動,歡迎您常回家看看
Guest User
Business Queen Room
Stayed in Dec 2024
Solo travellers
3 review
4.5/5
Great
Posted on Jan 11, 2025
The room was average. The service was average. I asked which breakfast places nearby were better. They told me that they didn't eat out, they all had breakfast.
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Response from Property: 尊敬的先生/女士,十分感謝您抽出寶貴時間分享對我們的寶貴評價。我們深感榮幸您的房間體驗尚可,同時也注意到了我們的服務與您的預期有所差距,對此深感遺憾。我們不斷努力提升服務品質,以便為更多旅客帶來滿意體驗。作為回覆您的詢問,倘若有需要在酒店內享受早餐,我們全力確保提供豐富多樣的選擇。若希望嘗試更多周邊特色餐飲,我們也樂意提供詳盡的建議與地圖指引。期待有機會再次為您提供超出期待的服務,也請您持續監督指導,謝謝。
Guest User
Family Room
Stayed in Nov 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Dec 24, 2024
The hotel is in an alley, and it is very convenient to take a taxi around. I traveled to Chaozhou with my friends and chose a family suite. The room was very clean, and the service of the ladies and brothers at the hotel front desk was very enthusiastic~~
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Response from Property: Dear friend, hello, thank you for your stay and your love. We strive to make every guest a repeat customer. There is a self-service laundry room and dryer in the hotel, as well as free parking. If you are satisfied with your stay, please recommend us. I look forward to your next visit. I wish you and your family good health and a happy life.
Daiya
Queen Room
Stayed in Oct 2024
Travel with friends
2 review
4.8/5
Amazing
Posted on Nov 24, 2024
The hotel is strategically located near attractions and is convenient for tourists. It provides fast Wi-Fi network to ensure that customers can stay connected at any time. The rooms are spacious and bright, warmly and comfortably decorated, equipped with comfortable bedding and toiletries. The waiters are warm and thoughtful, making every guest feel the warmth of home.
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Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Guest User
Family Room
Stayed in Oct 2024
Family
14 review
5.0/5
Outstanding
Posted on Nov 26, 2024
I booked a family suite with a living room and two rooms. The room facilities are complete. The hotel is not close to the main road, so it is quiet to sleep at night. The windows are also very soundproof. The bedding is comfortable and feels like home. The hotel also has free 24-hour washing machines and dryers, which is very convenient. It is also cost-effective.
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Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel and giving us a good review! Your satisfaction is the best affirmation and encouragement for us. Our hotel is committed to providing you with a cordial and thoughtful stay experience, and we sincerely look forward to your visit again!
Guest User
Suite
Stayed in Sep 2024
Family
17 review
3.5/5
Posted on Oct 28, 2024
It's a bit far from the tourist attractions, and there aren't many places to eat nearby, so it's not very convenient.
The room was clean, but it had a musty smell, and I had a cough all night because of allergies. It's best not to open the curtains nearby, because there are residential buildings next to it, and you can shake hands at the window.
The service was good and very enthusiastic.
Original TextTranslated by Google
Response from Property: Dear guest,
Thank you very much for your feedback. We deeply regret the inconvenience caused to you. Regarding the distance from attractions and dining options, we have added detailed attraction navigation and surrounding food recommendations in the map area. Regarding the musty smell in the room, we have immediately arranged a professional team to conduct comprehensive ventilation and dehumidification, and at the same time, air purifiers have been prepared for your use. Special instructions to the cleaning team to ensure the air quality of all rooms. Regarding curtains and privacy considerations, we have re-evaluated the layout and design to ensure good sound insulation and maintain your privacy. We apologize again, thank you for receiving your feedback and look forward to the opportunity to bring you a better service experience.
With the most sincere apologies and thanks.
Guest User
Family Room
Stayed in Sep 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Oct 23, 2024
The room is well designed, the service is thoughtful, and it is fully equipped. Even the mouthwash cup is a disposable cup. It really surprised me. It is safe and hygienic! I will come again next time~ There is also a water heater in the lobby on the first floor! Overall, I am very satisfied!
Original TextTranslated by Google
Response from Property: Hello! We met you by chance, and you chose us by chance. There are too many choices in life, and every choice you make is a fate. Thank you for letting us meet you. Your thoughtfulness and care will surely bring you warmth for a lifetime. Looking forward to meeting you again
Guest User
2-bed Room
Stayed in Sep 2024
Family
11 review
5.0/5
Outstanding
Posted on Oct 18, 2024
Convenient for travel, high cost performance, and good breakfast variety. The front desk service is warm, thoughtful and friendly. I still believe in chain hotels. Although they are relatively simple, they have everything they need. It is not bad for those who do not have higher requirements for accommodation.
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Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Wonderful lifestyle
Superior 2-bed Room
Stayed in Sep 2024
Family
14 review
5.0/5
Outstanding
Posted on Nov 18, 2024
The guy at the front desk was very helpful and recommended that we become members and receive breakfast!
The breakfast is okay, the location is convenient, and there is a hair salon nearby, which is very good!
The pillows in the room are very good, and you can enjoy the bright light when you wake up!
It is also very convenient to take a taxi to various attractions! There is a famous braised goose and a chicken pot shop nearby, which is very convenient for dinner at night! I will stay here again next time I go to Chaoshan!
Original TextTranslated by Google
Response from Property: Thank you for your careful review. We also always believe that we can do a good job with our heart. In pursuit of the ultimate service, we are willing to share the joy of growth with you on the road. Bring you more surprises and touches, welcome to come home often~
Anonymous User
Business Queen Room
Stayed in Aug 2024
Business travellers
11 review
5.0/5
Outstanding
Posted on Oct 5, 2024
It was my first time staying at this hotel. I felt good. The staff were very enthusiastic and the hotel was pretty good. I would consider staying here again next time I come to Chaozhou. There are many places to eat nearby and the distance to the attractions is reasonable.
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!