Home Inn Neo (Chaozhou People's Square) Reviews

Name: Home Inn Neo (Chaozhou People's Square)
Address: No.1 Hunan Middle Street, Chengxi Street, Xiangqiao District, Chaozhou, Guangdong, China, No.1 Hunan Middle Street, Chengxi Street, Mainland, China
Rating: 4.7

Home Inn Neo (Chaozhou People's Square)

No.1 Hunan Middle Street, Chengxi Street, Xiangqiao District, Chaozhou, Guangdong, ChinaView Hotel Details

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Home Inn Neo (Chaozhou People's Square) Guest Reviews

4.7/5

Outstanding

435 review

Verified reviews

Location4.6

Amenities4.6

Service4.8

Cleanliness4.7

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All reviews(435)

Positive reviews(424)

Reviews with photos/video(87)

Friendly front desk staff(42)

Awesome amenities(29)

Delicious breakfast(15)

Would stay again(13)

Strange smell in room(13)

Close to scenic area(11)

Well decorated(10)

Easy to call taxis(4)

Negative reviews(11)

Nelson Liew

2-bed Room

Stayed in Aug. 2024

Travel with friends

3 review

4.0/5

Very Good

Posted on 11. Aug. 2024

New hotel,staff very friendly

Response from Property: Thank you! I really appreciate the compliment。

AFbiaoge

Sleep peacefully in a 0-pressure queen bed room

Stayed in Juli 2024

Couples

16 review

4.7/5

Amazing

Posted on 6. Juli 2024

I booked a 0-pressure king-size bed room. The pillows were great and the bed was great. It gave me a good night's sleep. The room was not big but sufficient. The overall environment was clean and comfortable. The breakfast was a little simpler.

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Response from Property: Dear guest, thank you very much for your support and recognition of our hotel. We are glad that you spent a comfortable and pleasant night in our 0-pressure king bed room and enjoyed the high-quality sleep experience brought by the pillows and bed. Our hotel's 0-pressure queen room uses Dream Lily's bedding and Dream Lily's 0-pressure memory pillow to provide the most comfortable accommodation environment. We have also received your feedback on breakfast, and we will continue to improve and provide more diverse meal options. Thank you again for your valuable suggestions. We hope your next stay will exceed your expectations. We look forward to your visit again!

Anonymous User

Queen Room

Stayed in Juni 2024

Solo travellers

3 review

4.6/5

Great

Posted on 27. Juli 2024

The service is very attentive, the front desk is very good, everyone greets me when going up and downstairs, and a tea set is given after check-out, as well as an extra day's breakfast. The cleaning lady is also very enthusiastic and hygienic. The room is very clean. The hotel is in an alley, the street is slightly crowded, and it is a bit far away from the ancient city, but a taxi does not cost more than ten yuan. Although it is on the street, it is very quiet and has good sound insulation. The only flaw may be that there are few takeaway options around. Overall, I am very satisfied. Five-star praise.

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Meisen22

Queen Room

Stayed in Mai 2024

Travel with friends

2 review

4.8/5

Amazing

Posted on 28. Mai 2024

Facilities: The room is relatively new, decorated in a home-style standard, the room is relatively large, and there is a free parking lot, which is very convenient; the floor, walls, furniture and other hardware facilities are clean and tidy. The pillow is made of memory foam, which is very friendly to guests with cervical spine problems. The room area is larger than that of hotels and B&Bs in the ancient city. Service: The hotel service staff has a very good attitude and greets guests when they come in and out. Inquiry messages will be responded to quickly, politely, and like; Location: The hotel is 3-4 kilometers away from the ancient city of Chaozhou. It costs 10 yuan to take a taxi. The hotel is close to the Han River. It only takes 5-10 minutes to walk there. You can take a walk along the river in the evening. There is Fengcheng Park beside the river with great scenery; Health: Overall health is relatively good.

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Response from Property: Dear guests: Hello! The stream flows slowly and the time is soft. Thank you for your support. We will continue the good quality and more perfect services as always. Thank you for your support and love. We look forward to your visit again. I wish you a happy life every day!

Guest User

Superior 2-bed Room

Stayed in Mai 2024

Travel with friends

1 review

5.0/5

Outstanding

Posted on 16. Mai 2024

The stay was pretty good. It was about 3 kilometers away from the scenic spot. It cost more than ten yuan to take a taxi. It was very convenient. Recommended)

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Response from Property: Hello dear guests! Thank you very much for choosing to stay at our hotel and giving us a favorable review! Your satisfaction is the best affirmation and motivation for us. Our hotel is committed to providing you with a cordial and thoughtful stay experience, and we sincerely look forward to your visit again!

Guest User

2-bed Room

Stayed in Juli 2024

Solo travellers

36 review

2.7/5

Posted on 14. Juli 2024

Service: The service is very satisfactory. The front desk is very helpful and friendly. There is nothing to fault. Environment: The lobby environment is good and there is a waiting area. The indoor environment is not good and the odor is serious. It is not at the same level as the corridors and halls. This is because of the new decoration. The sound insulation is poor. If the neighbor takes a bath or uses a hair dryer, you can hear it clearly in the room. Hygiene: The room hygiene is poor. The hair in the room was not cleaned when I checked in, and there were used band-aids stuck on the cabinet in the middle of the double bed. The room space is moderate, but the cleanliness is really prohibitive. There is a serious smell in the newly renovated house. The sheets, pillowcases, and quilt covers all have a sticky feel and should not be washed after every guest. Facilities: Regular facilities, nothing special. The robot has not been used. After ordering three times, the delivery person delivered it to the door. The robot is like a decoration. All in all, the room price is relatively low, but it is not OK if the hygiene is not up to standard. The rest can only be said to depend on personal needs.

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Response from Property: Dear guest, thank you very much for taking the time to review our hotel. We attach great importance to your feedback, especially your opinions on services, facilities, environment, hygiene, etc. These are the key areas for our future service improvement and enhancement. We are very sorry for the inconvenience and trouble this stay has caused you. Please believe that we will immediately convey your suggestions to the relevant departments to ensure that subsequent guests can enjoy better and more comfortable services and environment. We are particularly concerned about the problems of "poor room hygiene", "serious odor" and "poor sound insulation". We will immediately conduct a comprehensive cleaning and deodorization of the room, including more stringent hygiene standard inspections to ensure that each guest's room is in the same room. A clean, fresh and safe living environment can be achieved with just one wash. At the same time, we will further review the sound insulation measures to reduce the disturbance of external noise to you. Regarding the "poor experience of using robots", we will more actively promote the practicality of intelligent services, improve the efficiency of robot use and support for external delivery functions. Your satisfaction is our ultimate goal, we are committed to continuous improvement and look forward to the opportunity to bring you a better experience. Thank you for your valuable feedback and suggestions. If you have the opportunity to stay again, we will try our best to show our best self. We sincerely apologize for the inconvenience caused to you again. I wish you a happy life and hope to have more opportunities to share wonderful service experiences with you in the future.

Guest User

2-bed Room

Stayed in März 2024

Travel with friends

11 review

2.0/5

Posted on 23. Apr. 2024

Chaozhou Tilei Accommodation. It turns out that I thought it was called Chaozhou because it was very humid. Until I changed hotel the next day, Only then did I realize that Chaozhou doesn’t have to be tidal.

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Response from Property: Dear guest, hello, we are sorry for your experience in our hotel. The beauty of Chaozhou is not just about the climate. We failed to provide a comfortable environment for you to feel. We have conveyed your feedback to the relevant departments and will improve the air conditioning facilities and humidity control in the future. If you have any other needs or questions, please feel free to contact our service team. We will serve you wholeheartedly and hope to have the opportunity to create a pleasant stay experience for you again.

Anonymous User

Queen Room

Stayed in Febr. 2024

Travel with friends

12 review

2.2/5

Posted on 16. Mai 2024

Okay, so-so

Original TextTranslated by Google

Response from Property: Hello dear guests! Thank you very much for choosing Home Inn! We sincerely apologize for not being satisfied with your stay. We hope to have the opportunity to communicate more with you and give us more valuable suggestions. We will do every service aspect meticulously and live up to your high expectations for the hotel! We sincerely look forward to your visit again! Thanks! ^_^